I have created record producer on portal to raise csm ticket. On load of form I'm getting error as Failed to initialize plugin: codesample PFA screenshots. Can anyone help me to resolve this ? @Ankur Bawiskar
Hi, There is a requirement on my current project, where an agent that goes to the CSM/FSM workspace, they should only be allowed to read cases from a specific case type and not be able to see other cases from another case typeTo simplify, for exampl...
Case made by contact 1 should be visible to other contacts on portal how to achieve this pls help.
Hi Team, Can someone help me with the best practices on fix scripts & Scheduled Jobs? Regards, Alok sahu
Hello everyone,I have a demand here that I need to control de behavior from the function "createIncidentFromCase" when I use the UI Action "Create Incident". I am no too to familiar with extension points so I am having some difficult. I will explain...
Hi all, We have deployed an application to a vendor instance using now-cli. Then clicked on Convert to Application Repository Mode. The application switched from "In development" to "Installed" After i clicked on "Convert to Development Mode". Now th...
How can I send Notification when survey is submitted . Thanks,
Hi all, After making a custom ui component and deploy it with now-cli, created a page with the component. It worked good.Now i would like to remove it. Already removed the application from the My Company Application.The instance is a vendor instance....
I am attempting to implement a rather complex widget in the customer portal. Our business needs frequently require the sharing of extremely large zipped log dumps. We want to offload these large files to Amazon S3. When the file is over 100MB, Amazon...
Hi Community, Currently we a struggling with CTI in Agent Workspace. We want to have a cloud contact center integrated into ServiceNow but the OpenFrame integration in Agent Workspace is not sufficient for us. In UI16 you can move the frame around an...
I have added a related party to a case which is a Internal User as a Authorized Contributor and Authorized Representative.Upon impersonating user 'Zack' I can't see the case neither in the Now Platform or CSM Portal.User Zack has only snc_internal us...
How can I export a large table with more than 180000 records from ServiceNow to a Pdf, CSV, Exel file
Hi, There is a requirement on our project where we need to map a field from the record producer to a field on the case form. We have created a single line text variable called 'Subject' on a record producer, and whatever the requester inputs in this ...
Hi,Can we create a report in ServiceNow using a JavaScript.?I used to do a similar task by creating an intermediate table. JavaScript populates the table and build a report to extract data. Can we get rid of the middleman which is creating the table?...
Hello,currently the global search searches Accounts, Cases, CaseTasks and KCS articles. We also have the default wildcards enabled for the search.Is there any way to narrow down to specific fields in the global search?For example like this:Account=Te...
