How to add multiple duration fields?
Hi All,How to add two duration type of fields in servicenow? When I am trying to add the fields, it's getting concatenated in string form.Can anyone help me on this issue.Thanks in advance!!Jaydee
Forum Posts
Query conditions not working correctly when exporting filtered list of cases using non-admin user
Hi, I'v asked this from Support, but they haven't got me answer in 2 weeks, so I'll come to you guys. I'v got this weird problem in my client's Tokyo-instance. When non-admin user is filtering list of all customer service cases, let's say he/she puts...
Resolved! Digital Signature - How to save it?
How do you enable the "Save signature checkbox"? as seen in this developer article.Now Component Library | ServiceNow Developers Thank you in advance for your help.Ty
Is Special Handling Notes supported by Agent Workspace/AWA Inbox?
We have Special Handling Notes configured for certain accounts. It works well on Agent Workspace when opening a case. But it doesn't pop up when a contact from those accounts initates a Chat and the chat card appears in the Inbox. Is it supported by ...
Resolved! How can agent block a customerservice case with reason 'blocked internally'?
Hi Folks, I want to know is there any OOB way to block a case with reason 'blocked internally'. I cannot see any blocked state or any UI action to block the case. Any inputs would be helpful
how to I get a second voucher to retake ServiceNow Admin??
how to I get a second voucher to retake ServiceNow Admin??
Resolved! The time zone of the portal is in UTC.
Hello. We are creating an incident with API integration when an alert is detected in another system.Currently the timezone is as follows.I would like to set all time zones to Asia/Tokyo, what should I do?▽Time zoneAt the time of incident creation: UT...
How to request for a knowledge article ?
Requirement: As of now, we have a KB ID and short description in approval form. To understand the kb article before approve/reject , i need to add the url of the kb article in the approval form. Can someone help me , how to request for the kb article...
Closing the Cases after 10 days of being resolved
Hello, I have a request to auto close the cases that have been resolved for more than 10 days we have set up a business rule to mark the auto close box once we change the state to resolved, this is working right now, but for the old cases that we hav...
How to grp.addQuery('group', 'sysid') on multiple sysid's
How to grp.addQuery('group', 'sysid') on multiple sysid's ex script //answer = ifScript();//function ifScript() {// var grp = new GlideRecord('sys_user_grmember');// grp.addQuery('group', 'sysid'); //sys_id of group assigned to Approval - Group acti...
Resolved! How to show a field after submitting form on service portal?
I need to show "watchlist" filed after the form is submitted on service portal. (form is a record producer) can anyone help me on this. This is how it looks after submitting the case as of now. can we show watchlist field somewhere here : (attached s...
Close case when Request closes
I'm trying to find a way to close the case when the associated request closes. As case is the parent of request, I thought I could do this via a business rule without scripting. However I cannot get it to work. I've attached screenshots of my busines...
Error Messagejava.sql.BatchUpdateException: (conn=1355967) Duplicate entry '0e3121dc97869514c07cbbdfe153afce' for key 'PRIMARY'
Hi Team, I have created a workflow and after closing on a Catalog Task, I am creating a normal task using "Create Task" activity. Here the Task is getting created but if I update the task in any manner the system is throwing the following error "Erro...
How to show inbox module in Agent workspace
I have done all the setup for virtual agent by installing plugin and assigning role to user to make chat setup. It is coming fine in portal end, but in agent workspace setup I am unable to see Inbox module on my left hand side. Please let me know how...
Resolved! Business Rule for updating child task when parent record gets updated
Hi, we are working on SLA related to task , when the parent case state is awaiting info we need to set the SLA for related case task to 'Paused' state. since only the case record is getting updated with the state the SLA for case task remains unchang...
