I am trying to create a record producer for the CSM portal.One of the requirements is to add category and subcategory. To approach this I used a Select Box for category and a Lookup select box for subcategory and used reference qualifier to filter th...
i want to hide attachment and icon also for set of specific user(based on role) in a RITM table how can i do that?
Hi All,I have to restrict users with sn_customerservice.consumer role to not access few categories under "Request" record producer. Is there a way this can be done.Detailed information:In "Request" record producer I have two drop downs category and s...
When in the case view I would like to see when an SLA is due, either a date or time left.Out of the obvious options, 'Made SLA' appears to be the only one that populates, but says True up until the SLA breaches? I am also unable to run reporting on ...
how can i restrict a user to restrict to enter a negative values and special character in record producer?
I have to make all fields read only for agent and admin only for alm_asset table. expect one field with write access.
Hi ,Why var arrayUtil = new global.ArrayUtil(); is not working in client script in scoped application. Thanks,karan
How to give the module access based on role.there is one support group based on this module visible,module name: create new contract.
Our customer want to be able to Pause a case SLA after a specific time daily based on a Work order being Active and Initialed from (Case) being not Empty. We initially created something in Flow Designer and whilst that paused the SLA in state - it d...
Please can someone advise - When you click on Compose email from the case form (3 dots) within CSM/FSM configuration Workspace, it raise a draft email with the CC already prepopulate with the email of teh person to which the case is assigned. Does a...
HI Team, I am trying to redirect to a URL using UI Action for eg. action.RedirectURL('xyz.com');Its giving message on center of page as "refused to connect." But when I open the URL from browser I am able to see the login page. Can you assist, how t...
Hello SN Community, We have customer_contact records that have the OOTB field 'email' and a custom field 'u_email_2'.When an inbound email is received, we have a business rule that is matching email or u_email_2 to the correct user and updates the U...
On our current project, we have created a UI action to copy a customer service case.When a user selects the 'Copy Case' UI action in the CSM/FSM Workspace on a case form, we have configured it so a new form pops up with all the information copied on ...
how to pull the reports with attached kb articles in incidents as well as kb articles needs to be display in that report is that possible
Hi All, I am running an ATF test step using "Run Server Side Script".I get the below error when I run the script from our application scope (Not from Global scope):TypeError: Method "ScopedGlideRecord" called on incompatible object. The statement whe...
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