Hi, My team is managing two different ServiceNow instances (A and B), and therefore we have two different account to connect to Hi Portal (One account to Hi portal (email address.com) giving access to instance A and another account (email address.be)...
Hi Team, I know that there's not an option for setting a Menu Item to open in a new tab. I tried to update _blank and _spd in the URL target field in menu item form but it is not working and on click it is opening in the same tab. Any input is highl...
Dear All, How to get How to get Manager of Manager's Manager of User as default value? Please help me. Thank you in advance
Hi All, I have been working on the inbound actions in CSM and encountered one issue. Let's say there are multiple contact records with the same email id abc@xyz.com, the user only has snc_external role in all the records. When the user sends the emai...
Has anyone else received this error message about size of headers being too long?The User is able to access ServiceNow on Internet Explorer, but not on Chrome and/or the desktop application.
The Manage contacts from the customer portal documentation states that a contact with the sn_customerservice.customer_admin role may create contacts from the 'customer_contacts' portal page. However, a 'new' button does not appear to exist. I spun u...
Dear All, Could anyone can explain me that what is the difference between Customer Service Management v/s Service Portal v/s domain separation, I know about Service Portal and domain separation, also i have implemented both, but what is the purpose o...
Sometimes we resolve a ticket and the same exact issue with the same client happens again. Is there a way to duplicated the Closed incident instead of having to manually move all the information from on ticket to a new one?
My company has a managed services division and I would like to create a product model type for managed services. None of the existing types really fit as we offer products that are saas, on-premise installation and hosted services. These would be t...
We are finding that certain Cases do not appear for our customer service agents/managers and we cannot figure out why - because we have intentionally restricted nothing. By and large we are running OOB for CSM. As posted elsewhere on this forum, we...
Hi guys, is that possible to show the Button "Close Case" which is available when the Case state is "open" also displayed when the state is "resolve"? In Which part i have to look deeper? thx in advance
What is the difference between service contract and entitlement in CSM?
What is the actual difference between Data Policy and the property: com.snc.change_management.enforce_data_requirements
Hi All, We have requirement where a portal page contains Bookmark widget which is required for displaying few table records but I wanted to hide it ifor one of custom table. ie... I want to hide that widget for one of custom table to display only rec...
Hi All, I have just enabled the Customer Service plugin and given an agent's group the sn_customerservice_agent role, But impersonating as that user, I wasn't able to access all cases but cases created by that agent. Has anyone else come across this ...