How can I create an assignment rule on the task and incident table both so that the rule can assign incidents and the tasks to the a particular group in Servicenow. Also, the assignment of the tickets (both task and the incident) should follow a Roun...
A knowledge base article in the Service Portal shows all attachments in a list and you can download them separately. I would like to add a Download Now button which lets you download all of the attachments at once via a zip file. Has anyone done this...
Hi Experts, Can someone please tell me how to modify Draft Email related list on CSM Workspace or where we can find Draft Email page. Please find the below Screenshot Thanks
Hi all, There is requirement. Service now user has to submit a form with basic info on catalog item form. Once the request was submitted, the non service now user should access another catalog item and submit the form. As the second part is not bein...
How to add a new language in servicenow without the translation plugin in the personal instance.
Hi, My customer wants that cases could be possible to close in CSM agent workspace without resolution notes from the "Close case" button in agent workspace. I managed to configure resolution notes mandatory = false, if case state is changed from new ...
We are currently using Account/Contact users to assign to our CSM Cases. Sometimes there are cases where an Internal employee might send a request to Customer Service. Right now all the Internal Users are defined in the sys_user table. Right now we a...
How can I change the background color of lists? This is how the "change" list in my prod. Instance look like: This is how i want it to look like (picture from my snow dev instance): It's already working (by default) for the "incident" list, but not...
Hi, Can someone please provide me with steps on how I can import an excel into a choice list. From the sys_user table, I want to add multiple choices to the Company Code field. FYI - I do not want to create another table and reference it, I want to ...
Hi, I have this very weird scenario where depending on the user (contact) that creates a new case, the SLA definition that is attached to the service contract does generate the SLA entry. The setup is like this: I have an SLA Definition against the s...
Hi,I am hoping I can get some help here. I have created a Company variable on a record producer with a reference field type. How can I set a default value in the company field (variable) to show the requesters company? on the variable within employee...
I wanna show the terms and login conditions popup on first-time user login to the system on the Native Platform with the "Agree" and "Exit" buttons. Once they accept it, it should not show from the next login.Can anyone help?Thanks.
Hello all, I am facing one weird issue now, this happens in QA environment. In DEV environment, I assign role A to a group and the system auto grant this role to all users of this group. Then I capture the related record in sys_group_has_role to upda...
Hey Community, hope you are doing well, I'm writing this post because i'm trying to test the Twilio demo integration stated in the public docs: https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-managem...
Hi Community,When we open a Email of a record in Agent/CSM Workspace, I am able to see Reply/Reply All/Forward options and i can send a reply to that email immediately. By default, these Reply/Reply All/Forward options are not enabled in my custom wo...
