Agent workspace lists order.

[Abdelkader TABA]

Hello,

In the agent workspace, i want to order my lists (i want to show the lists in this order My Cases / My open / ALL / And after some lists that i have already created ( Low priority tickets / requests on hold / unassigned for my group .. ))

i will share with you a capture of the Agents WS Lists by attachements.

Can you help me please?

Thank's

[Tim Deniston · Accepted solution]

This would be a global change, not just for you, but I'm assuming that's OK. 

In Agent Workspace, click your initials/picture in the top-right and then select "Configure Workspace". This will take you to the Workspace page you were on. 

There is a related list at the bottom for "Workspace Lists". Each item in that list contains an Order field, which you can modify to meet your requirements. 

[Abdelkader TABA]

Thank you 🙂