what does Case request uses workflow or flow designer ?
Hi All,Can anyone please let me know whether a case request follows Flow Designer or Workflow ?Regards,Pavan.
Forum Posts
Resolved! CSM/FSM Workspace: Playbook issue
Hello everyone, I'm seeking for helpI was practicing with the playbooks and i encountered one issueThis is our requirement:Step 1 - Case AssignmentCategorySubcategoryAdditional Comments So I've created Playbook in PAD, with the name "CSM form config"...
where is the event defined for customEvent's event?
Hello Experts, I want to know where to check the event registry of CustomEvent.fireAll(event, ...)? Thanks. Amber
Mapping Field values from Customer Case To Incident Record
I have Created a Custom Field of type Choice in Task Table (Named as: Application Name) and using it in Incident and Case Form. I have a record producer for Creating a case from where my custom field "Application Name" is getting the value. Now I hav...
Map variable of record producer
We are creating a record producer to capture defects, however we want to map the variables back to the defect record it creates, I know we need to do this in the record producer screp but just need some help with the logic, basically want to map the ...
Resolved! key to link sn_customerservice_registration and sysapproval_approver
Hello.I want to set the value of a specific record in sn_customerservice_registration to sysapproval_aprover in Flow Designer.Is there a key that links sn_customerservice_registration and sysapproval_approver?Please tell me whether it is possible or ...
Requested By dynamic
I am creating a record producer and the first variable is 'requested_by' which is just a reference to the user table however I want this to default to the user that is currently logged in, how can I achieve this?
Default sort of a reference field
Hi Everyone,I want to show the latest records in a reference field for all the users and I have added reference sequence= field_name in dictionary attributes but for some reason it is not working.. please let me know if anything is wrong..Thanks in a...
How to add hyperlink in description field in the flow designer
Hi Team,How to add hyperlinks in the description field in the flow designer. Regards, Manasa
getting an error while looking up any incident ticket
part of the query on live_message has been ignored because of insufficient access for 'query_match' operation on live_message.chat_message error on servicenow
Resolved! How to manage the visibility of the Community Leaderboard widget from the Community Content Feed wid
Hello everyone,I'm new to ServiceNow and would appreciate some guidance.I have two widgets within the Communities scope: the Community Leaderboard widget and the Community Content Feed widget. Based on my requirements, I need to hide the Community Le...
Resolved! Close all related Case Tasks when the case is resolved
Hi,We have a requirement where all related case tasks(sn_customerservice_task) should be auto closed when its parent case(sn_customeservice_case) is resolved OR not letting the agents to resolve the case until all its related case tasks are closed. O...
How to retrieve case historical data and sla in servicenow
Hi everyone,I have a requirement to retrieve case historical data, along with SLA data, in ServiceNow. However, I am facing challenges due to the large volume of data in the related tables, which is affecting Rest API performance.Has anyone implemen...
AI Search for CSM Configurable worksapce
Hi Team, Greetings to you all,I have enable AI search for Portal and now I have a requirement to Enable AI Search for Configurable Workspaces(Plugins are enabled).I can see few documents/Links on ServiceNow docs which is confusing as doing it first...
Resolved! Post Case Review Option not visible on case form in CSM
Hello Community Team I am not able to find option 'Post Case Review' in context menu of Case form (Customer Service Management).Tried for Resolved state Case.Is there any way so that I can able to see this option. Do I have to install any specific P...
