Hello everyone,is it possible to display the email preview in the CSM/FSM Configurable Workspace with expanded details by default?We would like the CC field (if filled) to be displayed by default without having to click on ‘show details’.
I have loaded my PDI with several modules, and have lost the ability to create new customer accounts. I have CSM/FSM. Any hints?
Hello community,As admin i am able see the SLA category in CSM/FSM work space. CSM Agent not able see the SLA category in Workspace. I saw this one on PDI instance also. How to make it SAL category visible to agents in CSM/FSM workspace.
Hi All,I am trying to create new scenarios on my company's demo instance [after installing plugins] but facing the below errors with regard to HRSD. Can anyone guide me please.Thanks 1. In New HR Profile, Location hierarchy data is not reflecting aga...
Workflow Design with Flow Designer: ServiceNow’s Flow Designer allows you to create reusable workflows with a drag-and-drop interface. You can design workflows that connect multiple departments (e.g., IT, HR, Finance) without needing heavy coding.In...
Hello, I would like to know what is the difference between Predictive Intelligence Similarity solution and Task Intelligence Similar Incident feature. Someone can explain it to me? Best regards, Nenad
Need to solve for after-hours closure, Our service portal is the only thing open overnight and we need a way to temporarily route incidents that come in to different groups, based on the issues, the help desk goes through these incidents during the d...
Community, I am developing a tailor-made solution for a client who wants to respond to surveys directly via email.In other words, I need to leave the layout of the satisfaction survey in the body of the email as in the image below.I'm using actionabl...
Currently I have problems with my CIS-CSM voucher, because it's my first attempt with this exam. Could you provide me more information if for be first time the voucher should be free?
We have a record producer on our CSM portal titled "Create a Case". I’ve added a variable called 'Product', which references the Sold Products table (sn_install_base_sold_product_list). However, I only want this variable to be visible under specific ...
I am unable to access the tabs or the banner section. Last time I change the glide.ui.polaris.experience to 1 since then facing this issue. Can someone please help me with this?PS: I am new to serviceNow platform
I am unable to access the applications or anything in my PDI. Can someone help me with this. I remember last time I changes the glide.ui.polaris.experience property to 1. After that I am facing this issue. PS: I am new to the ServiceNow platform.
Hi ,I have a field job on the form, this is only via manual creation,when i create a wo task i need to populate the job field from the TOW . I have written a BR and stored this in g_scratchpad and taking this value on the client script. this is worki...
Hi Team,When we are clicking attachment for the Case record from CSM Workspace, we cannot able to see the attachment . Getting the below error. Could you please help me here. User wants to see the image after clicking the attachment.Thank you!
Hello, I have deactivated a group because it's no longer used but when I open a case I can still select this group in the assignment group field. I have created a filter in the dictionary with the condition active is true. But this does not seem to ...
