Agent Workspace Slow Performance

[Giovanna1]

Hi all,

Our agents have reported a slow performance while navigating on the Agent Workspace compared to the instance. Have you faced the same? Any insights on how to improve it?

[Pranesh072]

Any particular view or tables?

https://hi.service-now.com/kb_view.do?sysparm_article=KB0812464

[katherine_s]

Hello,

Our users are reporting similar issues, were you able to improve performance?

Thank you!

[rlatorre]

Same reported issue. CPU usage seems to spike.

[Lucky Luuke]

Hi,

have you tried setting the sys_property mentioned in KB below?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868632

It boosted performance in our instances dramatically: both AWS and DWS (FSM).

We have AWA installed.