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agent workspace

Deepanshi1
Mega Guru

‎07-09-2024 09:04 AM

hi i have one agent workspace and in title i need case number and below it i need short desrciption. how do i configure it. i checked in header workspace and over there its showing to select one primary field.

 

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Sandeep Rajput
Tera Patron

‎07-09-2024 09:45 AM

@Deepanshi1 Please refer to this documentation https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/administer/workspace/r... to know the steps to add fields in the form header in workspace.

 

Hope this helps.

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