1) I created a product model and then created an asset from that model.
I assigned that asset to a consumer.
Then from the consumer portal I raised a case for testing from “Quick Help” option. This time I could select the product.
Then I closed the case after testing.
2) Now I tried to create one more case from Quick help.
But this time I can not see the product in the dropdown. Hence I can not select any product.
Can someone please help me understand what is the logic behind this?
