Hi all Has any idea on how to create a custom Script include function and call with UI actionwhich is there for [incident (create work order)]similar I want to create a custom script include function (not copying of OOTB script include) for request ...
Hi I have a requirement to delete all the records which are set to close complete state in incident table using scripting can anyone help me with the code .
Does anyone know whether we can know how many external customers access the Customer Service Portal (CSP) in daily basis? I would need to know who (the customer name) and when (the time) they logs into CSP. Thank you in advance!
Hi. We have an opportunity for a new customer to use ServiceNow. We are providing CSM. They have mentioned the below. I cannot find any recent or comprehensive information on AWS Cognito authentication integration. Can someone help please?" We ...
I want to create a UI action button in agent workspace and native UI, when I click on the UI action button it will open the record producer portal view and when we submit the request, the new case should be added as a child to the parent case.Please ...
Hello Team, I need to complete, Micro-Certification in CSM with latest version Vancouver Version or UTAH version . Please Advise me how on now learning portal which I need to select and process this step by step . Please Advise.
I have multiple sections I need to include in one catalog item. Is it possible to include these as separate pages (Page 1, 2, 3... etc.), or do I need to post everything on a single page? There are 7 sections, total and it would make for a LONG f...
Hello All, I would Like to add Favourite button to Tickets in the widget 'My tickets' on service portal like below and also I want to show all favourites tickets by changing the 'view ' open to favourites Like below Can someone Guide me If this is p...
Hi,I want a list choice to bulk update the audit task that are selected from workspace view. How and where to create/configure this?
Currently in our production instance, we have several email accounts that need to be active. According to the ServiceNow community, only one incoming email account can be active at a time. Why so? Why can't two or more email account be active at a ti...
How to change the state of a REQ based on Catalog task state through flow designer
Configurable Workspace - Activity Filter default does not include the following under 'Post types' filter:- Emails - autogenerated- Emails - correspondence Please let us know how to remove these default options from Configurable Workspace as per atta...
Configurable Workspace - Activity Filter default as per attached screenshot does not include the following under 'Post types' filter:- Emails - autogenerated- Emails - correspondence We want to remove these options from Configurable Workspace
Hey, I am pretty new to CSM. I noticed there was an issue of my Close Dialog only appearing when Chat is selected as my type on my form. This only happens when I exit out the record. Any idea to where I can fix this one small issue? I want the Close ...
Hi everyone,How can I design a UI action button on the workspace that links to Microsoft Endpoint Configuration Manager app (locally installed) , enabling remote control of the caller's laptop? - What I tried ?The Microsoft Endpoint Configuration Man...
