Resolved! Role for editing mobile phone number on user profile
I'm sure this may be common knowledge to some but I am unable to find the answer. What role is required to be able to update the mobile phone number on my user profile?
Forum Posts
Display my Partner/Customer Cases on OOB CSM Portal
Hi Guys, I am exploring the Standard CSM Portal an a dev Instance.I have setup a contact "Thomas Müller" his Account is "ITEM Kunden Account Nr1" and he has the role"sn_customerservice.customer"The CSM Portals shows as expected all cases of his accou...
Resolved! How to redirect to the recommended browsers when the portal is accessed from a non-recommended browser
Hello everyone, We recognize that the recommended browsers for ServcieNow are as follows.・ Google Chrome (from the latest version to the release version two years ago)・ Microsoft Edge (from the latest version to the release version two years ago)・ Fi...
How to add a skill to a case using Skill Determination Rules
Hello everyone, so we just installed the skill determination plugin and we would like to automatically add a "Ambassador" skill on our cases if the contact is an ambassador without using a business rule. Is it possible to do this or if we need to con...
Resolved! OVERRIDE the normal task dictionary entry to make the Number field to be read only on cases?
I'm currently doing the CSM simulator, and I am stuck on this task. When I go to select the Case table it isn't an option.. "ABC Corp requires some modifications to the baseline Case form. They would like to have fields for Category and State added ...
Automatic Case Assignment by Matching/Assignment Rules
Hey all, Trying to set up automatic Agent Assignment for Cases based upon criteria set in Matching/Assignment Rules. Been looking through the documentation, but haven't figured out the trick for making it work (docs makes it sound like automatically ...
Use the Contact and User Table to Create a Case
Hello! We are currently setup to create a case using the contact table but is it possible to pull from both the contacts and user table? Thank you,James
Resolved! How to send communication event to Openframe API from UI Macro.
I have an openframe API subscribed to CommicationEvent from Topframe. How to fire event from UI Macro to openframe.
Resolved! How to show related tables on service portal form
HiI have a custom table with two related tables and am trying to show the related tables on a service portal form.It displays fine in the back end, however on the portal it shows the tables as a related list. I am hoping there is a way to configure t...
Meeting Invite from ServiceNow to Microsoft Teams
Hi Team, I have a requirement where in if the Internal Agent updates the Start Date/time and End Date/time on the Walk-up form, we should be able to create a Teams meeting(Integrate b/w SNOW & Teams) as per the Date/time. Can anyone assist me on how ...
Resolved! Adding filter in a Widget in Service Portal
Hi Community, I have a Widget that shares a List of Case tickets related to the account of the log in Customer in Service Portal,This Widget will provide the capability to have a filter at the top of the list so the Customer can filter own tickets,BU...
Resolved! Knowledge Article - Publish Button
@anubhavritolia How to make 'Publish' button on Knowledge Article visible only if user has 'knowledge' role and user is member of Ownership Group.
Resolved! How to report on Accept and Reject count on Cases?
Our Support team is looking for a way to report how many customers accept and reject the solution in the cases. Is there any way to run a report?
Calculate duration between open date and 'assigned to' field is no more empty
Hello for a request ticket, I have to calculate the duration between the oipen time until the request is assigned to someone. So difference between open date and field 'assigned_to' is no more empty.I tried to put a metric on the field assigned_to b...