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Hello, I know this question has been asked before, however, I would like to know your recommendation based on the current status and maybe future developments/improvements. Currently our assignment rules are defined in a script. As we need more and m...
I now have a requirement, the following code，Is there a better way to write it, because each variable corresponds to each group var A = new GlideRecord('sys_user_grmember'); var B = new GlideRecord('sys_user_grmember'); var n = new GlideRecor...
Hello, we have a new catalog item we are trying to implement in production. However, when activated, the "submit" button redirects the customer to the associated request instead of the portal homepage. Where should I check to fix this issue?
Is there a better way to write it or a simpler way or a way to maintain it later?var gr= new GlideRecord('sys_user_grmember');// Agroupvar tifi = gr.addQuery('group', 'ec6fb87747f1311047d9afcf016d438b');// Bgrouptifi .addOrCondition('group', 'Search ...
I have integrated ServiceNow Voice with Amazon Connect to allow for inbound/outbound calling capabilities. I am able to access the recordings of the calls as well as see real time transcriptions as the call is happening, but after the call is over, t...
Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...
Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...
Hi, Is there any out of box feature to send a custom table data(delta) to SFTP in PDF and XML format on daily basis.Can I use flow designer with "Generate PDF Document flow action" and SFTP step to achieve this. ThanksRaji
I have a client that will be creating a 100+ work orders that span 30 days. They want these automatically scheduled to an agent with 4 hour windows. Some should start at 8am and the other 4 hours at 1pm. The agents have a list of locations covered...
What does a local update set mean? By experience, I noticed that it has information about all the update set that exist. Suppose I created 2 update sets in the portal. Would I be able to see that update set 1 exists in update set 2?
I have created one user in particular domain . I have given admin and domain_admin role to that user but that user able to see and access the remaining domains also. How can we restrict the access. Please provide the solution.
I want to popup a warning message to extend the session when ServiceNow Portal session is about to timeout as it is already there OOB for backend
I am using GlideAjax to call a script include function 'acceptPayment' from a UI page but it is not able to run the function , both UI page and script include are in same scope and when I try to run the script include from the same GlideAjax code fro...
Hi!I have a scenario where we need a custom table and process for cases that can be registered by both internal and external users. To accommodate this we have created a case type, and given internal users the self contributor-role in order to allow ...
How can i create report for Resolution SLA of incident task type and CataLog task?
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