I have a requirement to get sys_user table records to customer_contact table. All the records from user table should be present in customer_contact table as well. Please help me understand how this can be achieved. Thank you
Good day all, I was hoping someone is able to help me with this question I've ran into.I'm currently busy converting a PowerShell module we use for a previous CMDB system we use into a ServiceNow version.I'm using the REST API version 2 for this. Now...
We have a requirement to provide the option for the users to download the content of a portal widget to a downloadable file .pdf. The functionality will be provided through a button available on the portal page. Can you please share ideas if someone ...
How can I create an assignment rule on the task and incident table both so that the rule can assign incidents and the tasks to the a particular group in Servicenow. Also, the assignment of the tickets (both task and the incident) should follow a Roun...
Hi, My customer wants that cases could be possible to close in CSM agent workspace without resolution notes from the "Close case" button in agent workspace. I managed to configure resolution notes mandatory = false, if case state is changed from new ...
We are currently using Account/Contact users to assign to our CSM Cases. Sometimes there are cases where an Internal employee might send a request to Customer Service. Right now all the Internal Users are defined in the sys_user table. Right now we a...
How can I change the background color of lists? This is how the "change" list in my prod. Instance look like: This is how i want it to look like (picture from my snow dev instance): It's already working (by default) for the "incident" list, but not...
Hi, Can someone please provide me with steps on how I can import an excel into a choice list. From the sys_user table, I want to add multiple choices to the Company Code field. FYI - I do not want to create another table and reference it, I want to ...
Hi, I have this very weird scenario where depending on the user (contact) that creates a new case, the SLA definition that is attached to the service contract does generate the SLA entry. The setup is like this: I have an SLA Definition against the s...
Hi,I am hoping I can get some help here. I have created a Company variable on a record producer with a reference field type. How can I set a default value in the company field (variable) to show the requesters company? on the variable within employee...
I wanna show the terms and login conditions popup on first-time user login to the system on the Native Platform with the "Agree" and "Exit" buttons. Once they accept it, it should not show from the next login.Can anyone help?Thanks.
Hi Community,When we open a Email of a record in Agent/CSM Workspace, I am able to see Reply/Reply All/Forward options and i can send a reply to that email immediately. By default, these Reply/Reply All/Forward options are not enabled in my custom wo...
1. I want to answer Survey even not login Servicenow, I just public this but it's not work2. I want to display Survey Response on DashBoard
I need way to rename an attachment when ever a new attachment is attached to form. can any one help me to acheive this?
Hey,Has anyone created a set of drop downs to filter a data table widget in service portal before?The OOTB filtering presents the user with too many choices. I need to define a set of choice list fields that the user can filter on like so:This is bas...
