Resolved! How CSM works with now mobile
Hi guys. 1.What can you do with now mobile and CSM? 2.Also, How customizable is Now Mobile? Thank you.
Forum Posts
Accept and reject solution not working on csm portal
Hi Everyone,Accept solution and reject solution are not working properly in csm portal..when I click on those buttons I am getting an error as "Error in changing the status".I have checked the state dictionary as well and the read only is false.Is th...
Service Now Push Notification
Hello Community, We need to integrate push notifications from serviceNow into a Flutter application. Is this possible?Could you please also provide us with a link to a document or any other related material that may assist us in meeting the requireme...
Remove incident ai search source from esc portal
Hi Experts, I want to remove incident ai search source from esc portal, for that I unlinked incident from ai search source but still visible on portal.Portal, How ro remove it from portal, am I missing anything? Thanks in Advance,NS
Resolved! When you export to Excel, is that number listed in the Duration field in second, minutes? Any further insight would be super helpful
Thank you I am just attempting to determine the duration from open to close of 5000+ cases
need to create report based on tickets assigned from one group to another group
need to create report based on tickets assigned from one group to another group
Configure Intelligent search in workspace
Hi Everyone, I have the requirement to create a search bar in the workspace which is similar to the intelligent search in the cmdb workspace. I am unable to find the type of component in the ui builder. Can anyone share their views to build the same ...
How to send notifications before due dates
Hi All,I have a requirement where, I have a date field value_date,and when I am working on a ticket that is in the "New status", notifications should be sent to requestor in below conditions:1. Five business days before the value date2. One business ...
Visiblity of knowledge category
HiI need to implement a particular scenario where i have a xx knowledge base which has 5 article templates and 10 knowledge categories created. Now i need to restrict one particular knowledge category to one specific article template which should not...
Removing contact relationships
Hi All, Within accounts there is a related list for 'Contact Relationships'. This allows access for contacts to view the defined account(s). However, if for example a contact will no longer work with the account defined within a contact relationship,...
ACL on state field
Hello,I need your help.I need to perform an ACL on the table of requested items, the goal is that the user will not be able to change the status in the form by himself. But he will be able to close the request through a UI ACTION button. This is what...
Show Account(s) of a particular Product.
The requirement is to show the account(s) that has Apple as the Product in the catalog item for Report an issue.
Translating list right click choices
Hello Folks, I want to translate the choices below like "Show Matching", "Filter Out" etc. I tried to add the words in sys_ui_message table and that didn't work.
Resolved! Can anyone please tell how can we restrict business rule for specific table.
When you extend a table (Table B extending Table A), the business rules from the parent table (Table A) are inherited by the child table (Table B) by default. How to exclude a specific business rule from running on Table B.
Invalid 'Field Label' record even though the selected outside Table 'customer project' is allowed.
hi All am trying to add label to a field called Has Issue (has_conflict) in the customer_project table. that field is in planned_task. Co while creating the Label i changed the table to customer project and while trying to save the label i get the er...
