Resolved! Export a Table
How can I export a large table with more than 180000 records from ServiceNow to a Pdf, CSV, Exel file
Forum Posts
Generate a report using a JavaScript
Hi,Can we create a report in ServiceNow using a JavaScript.?I used to do a similar task by creating an intermediate table. JavaScript populates the table and build a report to extract data. Can we get rid of the middleman which is creating the table?...
Auto resolve case when related inc and chg is resolved and closed
Hi communityI have this current challenge where I need to auto resolve case (parent) when related inc AND/OR chg, req (childs) are resolved and closed. I manage to auto resolve case when only incident is resolved, however, when a second task type is ...
Resolved! CSM ACL for external users
We have an issue where we are trying to determine what role to give the customer in order to submit cases and communicate through the CSM portal.The issue we are running into is that we cannot find a role to provide the user that gives them access bu...
The e-mail I sent to Servicenow wa not reflected first, it is reflected with the e-mail I sent later
Hello everyone,When I sent mail(first) from outlook to servicenow, it was not reflected to servicenow. after this situation (sixteen hours later) I again sent another mail(second), at same time it was reflected to servicenow together with the ma...
How to set a Date field to empty when transforming if the source date field in Excel is empty?
I am relatively new to ServiceNow and I am having the following issue when importing data to a table. I have 7 Date fields in my transform map: u_lease_expires, u_purchase_date, u_retired_date, u_warranty_expiration, u_picked_by_beneficiary, u_order_...
Resolved! Role for editing mobile phone number on user profile
I'm sure this may be common knowledge to some but I am unable to find the answer. What role is required to be able to update the mobile phone number on my user profile?
Display my Partner/Customer Cases on OOB CSM Portal
Hi Guys, I am exploring the Standard CSM Portal an a dev Instance.I have setup a contact "Thomas Müller" his Account is "ITEM Kunden Account Nr1" and he has the role"sn_customerservice.customer"The CSM Portals shows as expected all cases of his accou...
Resolved! How to redirect to the recommended browsers when the portal is accessed from a non-recommended browser
Hello everyone, We recognize that the recommended browsers for ServcieNow are as follows.・ Google Chrome (from the latest version to the release version two years ago)・ Microsoft Edge (from the latest version to the release version two years ago)・ Fi...
How to add a skill to a case using Skill Determination Rules
Hello everyone, so we just installed the skill determination plugin and we would like to automatically add a "Ambassador" skill on our cases if the contact is an ambassador without using a business rule. Is it possible to do this or if we need to con...
Resolved! OVERRIDE the normal task dictionary entry to make the Number field to be read only on cases?
I'm currently doing the CSM simulator, and I am stuck on this task. When I go to select the Case table it isn't an option.. "ABC Corp requires some modifications to the baseline Case form. They would like to have fields for Category and State added ...
Automatic Case Assignment by Matching/Assignment Rules
Hey all, Trying to set up automatic Agent Assignment for Cases based upon criteria set in Matching/Assignment Rules. Been looking through the documentation, but haven't figured out the trick for making it work (docs makes it sound like automatically ...
Use the Contact and User Table to Create a Case
Hello! We are currently setup to create a case using the contact table but is it possible to pull from both the contacts and user table? Thank you,James
Resolved! How to send communication event to Openframe API from UI Macro.
I have an openframe API subscribed to CommicationEvent from Topframe. How to fire event from UI Macro to openframe.
