Allocation and Consumption in CSM License
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3 weeks ago
How to find which users are consuming what type of license in CSM? And how to find list of users who have what role types?
And I have an issue - in production instance I am not able to see subscribed groups and users whereas in temp, I am able to see groups and users. What may be the reason? And what to do for that?
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Customer Service Management
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3 weeks ago
Hi @Sneha KH ,
Please check below links
https://www.servicenow.com/community/developer-forum/understanding-subscriptions/td-p/3209882
https://www.servicenow.com/community/csm-forum/license-model-for-csm-application/m-p/381804
Please mark my answer correct and helpful if this works for you
Thanks and Regards,
Sarthak
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3 weeks ago
Hello @Sarthak Kashyap ,
Thank you for sharing the info.
I am using CSM Standard license.
I just wanted to know if I give a user a role of business stakeholder role type, will be considered under consumption of license.
