How can I determine how many licenses are being used?

[Jamie47]

Hello Community,

We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically mention what is included and what isn't. In the Application Usage Overview, its saying we are using 255 subscriptions, but we can't figure out how those numbers are being populated. 

Is there somewhere in ServiceNow that will tell us how many licenses are currently be used?

[sachin_namjoshi]

You can use Role Allocation module to find out which licenses are being used.

Regards,

Sachin

[Christian_]

Hello,

Maybe that in a report similar to the one mentioned earlier also groups per application, could potentially give you some insight.

To my knowledge its the Subscription Overview that contains the number of used licenses. (Production environment, Subscription Management -> Subscription Overview)

But I would recommend you to contact your Account Representative to discuss this further with. 

[Jamie47 · Accepted solution]

I spoke to our ServiceNow rep and he sent me a script to run to determine the total number of users. 

[Hurera]

Hi can you please share the script?