Amazon connect integration

rachuri john
Tera Contributor

‎12-16-2024 04:05 AM

Hi 
I have successfully completed the setup of the Amazon Connect integration with ServiceNow. I would like to know what the next steps are after the setup is complete.

Any guidance, resources, or step-by-step processes will be greatly appreciated. Thank you in advance for your assistance!

Best regards,
john

 

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Community Alums
Not applicable

‎12-16-2024 05:18 AM

Hi @rachuri john ,

Please follow these links :

https://www.servicenow.com/community/cloud-cost-management-forum/servicenow-integration-with-amazon-...

https://www.youtube.com/watch?v=cnCEpKytdeQ

https://www.youtube.com/watch?v=_YgQag3gse0

 

Get Started with Amazon Connect Voice Routing with Advanced Work Assignment
Get Started with Amazon Connect Voice Routing with Advanced Work Assignment
youtube.com/watch?v=_YgQag3gse0
Today, customers expect seamless support experiences across all channels, whether they're reaching out through chat, text, or voice. Advanced Work Assignment (AWA) is the ServiceNow routing engine that automatically routes work items to agent queues for chat, cases, and messaging. Now, AWA can ...
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