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Resolved! Grant roles to contact

I am trying to create an account and a contact in CSM.I have admin role.I have created a "New Account" as an account.I have created a "New Contact" as a contact.I want to give sn_customerservice.customer_admin to "New Contact".I clicked on the Assign...

Koji Yanase by Tera Contributor
  • 1038 Views
  • 1 replies
  • 1 helpfuls

Resolved! Configurable Agent Workspace Links Not Working

Hi everyone, Can anyone please advise me on how to make this one work? I've got this list view of cases in agent workspace and when I click on the case number, it shows "Record not found". I've configured an event (simple list) for this but it's stil...

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Gio by Tera Contributor
  • 1235 Views
  • 2 replies
  • 1 helpfuls

Reduce amount of padding / space on widget

We have a widget that is calling a table which displays the results , however, the titles are very far apart: We'd like it to look more like another widget we have: As you can see here, the space between each line is much closer together.  I've adju...

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How to call variables and event parameters on script action

Hi, I am trying to call a variables and event parms on script action to create a service_request. After processing the file I am getting undefined values on RITM. I've mentioned below code and results for the reference. Please give me the resolution ...

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ログインしているユーザー情報を自動出力したい

こんにちは。 Service Portalでcaseテーブルを拡張したテーブルを参照したRecord Producerを作成しました。 「タイプ=一行テキスト」のフィールドに、ログインしているユーザーのアカウント(customer_account)の値を文字列で自動出力したいです。 具体的に、どのようなスクリプトを書けば良いでしょうか? 以下、試みましたが正常に値を取得できません。 javascript:gs.getUser().getCompanyRecord().name 似たような相談をさ...

Resolved! Can I update an attachment in a data sources by script?

Dear all, Many thanks for considering my request. I setup a daily scheduled import, with a data source, using attachments as File Retrieval method. How can i update the attached file (from a server) in my data source, to perform the scheduled import ...

SebastienC by Giga Expert
  • 958 Views
  • 1 replies
  • 0 helpfuls

ログインユーザーの情報をレコードプロデューサーに自動出力させたい

こんにちは。 Service Portalでcaseテーブルを拡張したテーブルを参照したRecord Producerを作成しました。 作成したフォームのカラムにログインしているユーザーのアカウント(customer_account)の値を文字列で自動出力したいです。 具体的に、レコードプロデューサーの”デフォルト”またはクライアントスクリプトにどのようなスクリプトを書けば良いでしょうか? なおこちらの都合で、タイプ=一行テキストの状態で出力したいと考えております。 以下、試みましたが正常に値を...

The different between two ways of creating the External User

I am new to the ServiceNow , after researching on the external user, I found there are two ways to creating it.1. Create a user with "snc_external" role2. Enable self-register , then create external user from the self-register pageI would like to k...

WH Tong by Tera Contributor
  • 1476 Views
  • 1 replies
  • 0 helpfuls