how to export a flow designer flow to another environment
how to export a flow designer flow to another environment
Forum Posts
Resolved! Is it possible to duplicate UI Builder components and how does the repositioning of components work?
Hello, Im new with UI Builder for workspaces, but getting into it piece by piece. What I've been struggling is that the design of a page is not ready when you start building it and adding containers and components. There may be need to reposition com...
Contracts & Assets linked
Could you please advise if assets were loaded before a contract how do we link the existing assets to the contract?
How to get user table records in customer_contact table
I have a requirement to get sys_user table records to customer_contact table. All the records from user table should be present in customer_contact table as well. Please help me understand how this can be achieved. Thank you
Resolved! REST API returns every single object on invalid sysparm_query
Good day all, I was hoping someone is able to help me with this question I've ran into.I'm currently busy converting a PowerShell module we use for a previous CMDB system we use into a ServiceNow version.I'm using the REST API version 2 for this. Now...
Download as PDF from Service Portal
We have a requirement to provide the option for the users to download the content of a portal widget to a downloadable file .pdf. The functionality will be provided through a button available on the portal page. Can you please share ideas if someone ...
Round Robin Assignment Rule
How can I create an assignment rule on the task and incident table both so that the rule can assign incidents and the tasks to the a particular group in Servicenow. Also, the assignment of the tickets (both task and the incident) should follow a Roun...
Download all KB Attachments via Zip
A knowledge base article in the Service Portal shows all attachments in a list and you can download them separately. I would like to add a Download Now button which lets you download all of the attachments at once via a zip file. Has anyone done this...
How to modify/configure related list Draft email on CSM Workspace ?
Hi Experts, Can someone please tell me how to modify Draft Email related list on CSM Workspace or where we can find Draft Email page. Please find the below Screenshot Thanks
How a non service now user can access a catalog form and submit the request using the form in portal
Hi all, There is requirement. Service now user has to submit a form with basic info on catalog item form. Once the request was submitted, the non service now user should access another catalog item and submit the form. As the second part is not bein...
Resolved! how to add new language in servicenow without translation plugin in PDI
How to add a new language in servicenow without the translation plugin in the personal instance.
Resolved! CSM configurable agent workspace = how configure resolution notes unmandatory?
Hi, My customer wants that cases could be possible to close in CSM agent workspace without resolution notes from the "Close case" button in agent workspace. I managed to configure resolution notes mandatory = false, if case state is changed from new ...
Resolved! Can you combine a Contact and User record into one user?
We are currently using Account/Contact users to assign to our CSM Cases. Sometimes there are cases where an Internal employee might send a request to Customer Service. Right now all the Internal Users are defined in the sys_user table. Right now we a...
Resolved! Different background row colors in lists
How can I change the background color of lists? This is how the "change" list in my prod. Instance look like: This is how i want it to look like (picture from my snow dev instance): It's already working (by default) for the "incident" list, but not...
How to import an excel sheet to a choice list?
Hi, Can someone please provide me with steps on how I can import an excel into a choice list. From the sys_user table, I want to add multiple choices to the Company Code field. FYI - I do not want to create another table and reference it, I want to ...