We have a custom kb viewing page in our csm portal. This page uses the out of box "Knowledge Article Content" widget to render the article. Articles which have pasted images as opposed to attachment images, users with the snc_external role cannot vie...
Hi Community, I have a requirement where - 'If system receives an email through inbound email action then the instance email id is stored in the Recipients (String field) field by default. How to remove the instance email id from Recipients field. Wh...
Does anyone know how to Open up the ServiceNow Demand Portal? We have a Portal for Internal Users to submit Enhancements, etc. Well, we also open up the Concept Request portion for Demands. Currently as an Admin I can see it, and click "Save" or "Sub...
I need to dynamically set reference qualifier on a Catalog item based on the variable options. Variable " Request Type" has options "internal" and "external" When i select Request type as "Internal" then i need to show the reference field values of V...
Hi there!! I am currently looking to set up more than 20 inputs in a custom action in the flow designer. However, I have read on the net that to set more than 20 inputs, I have to change the value of "sn_flow_designer.max_action_vars" and "sn_flow_d...
I have created all the queues and assignment rules for my AWA it worked on the dev instance and test instance but when moved to the production instance everything is correctly setup same us the test and dev instance but work items are not being creat...
Hi all, Our agents have reported a slow performance while navigating on the Agent Workspace compared to the instance. Have you faced the same? Any insights on how to improve it?
Hi, I'm configuring customer service agent workspace instance to customer. I would like to configure that Customer Service agent could only be able to select specific assignment groups to case form. Basically I would like that Customer Service agent ...
Hi , I have a requirement where there is a field of type list (Users Who Worked the Case)referenced to sys_user table . There are 3 other fields refernced to sys_user table :Initial Assigned to,Assigned to ,# of Outreach Attempts Needed to Resolve ...
Hi, How I can configure list layout in CSM agent workspace? I thought this would'v been possible by changing list layout of this specific table from back end's slushbucket, in this case from table sn_customerservice_case_list.do, but changes I do the...
Hi folks, I want to override this NOW logo in all notifications and company address (at the bottom) in email layout Employee notification layout We have domain separation and I created a clone in sys_email_layout and sysevent_email_template with nece...
Hi, We've currently setup case templates that automatically add comments, and change fields however cannot use dynamic variables and was wondering if there was a way. Using Response templates seems to solve this but you cannot pin them so you have t...
Can anyone help me to understand Response template in agent workspace
Hello experts, Please can someone tell me if it's possible to have condition when selecting value for reference field filter? For example, I have a reference field GeoUnit Country that is referencing the location table. What I realized that, the drop...
