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02-20-2025 01:17 AM
Does anyone know if it's possible for Templates [sys_template] to be inherited by child tables?
The scenario we have is our Case table [sn_customerservice_case] has been extended into various Case types via the SN Case Type plugin.
Some of our agents want to create common templates that they can apply to the various Case types.
When testing this (i.e. creating a Template on the base Case table) the Template does not inherit and has to be created against the specific Table, which causes duplication.
Many thanks!
Dave
Solved! Go to Solution.
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02-20-2025 01:26 AM
These templates are table specific and don't inherit.
You could open it through the sys_template table, change the table and use 'insert and stay' to duplicate them faster, but they really look at the specific table they are created on.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-20-2025 01:26 AM
These templates are table specific and don't inherit.
You could open it through the sys_template table, change the table and use 'insert and stay' to duplicate them faster, but they really look at the specific table they are created on.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-20-2025 01:33 AM
Thanks Mark - thought that might be the case!