"i" icon should be a preview functionality in CSM workspace

[Vinay49]

for reference fields The "i" icon normally lets you preview a record, then give the option from the peek window to open the record. however, In config CSM workspace "ï" immediately opens the record.
Here should also be a preview functionality first then give option to open the record.

how can achieve it in CSM workspace.

Thanks
Vinay N

[Mark Manders]

I would create a case with NowSupport for this to find out when this is being applied to the CSM workspace. SOW already has it while it's not applied to the CSM workspace. This is one of the major flaws ServiceNow currently has. All of the teams work on their own little part and aren't looking at a big overall view to keep everything working the same.

[Ankur Bawiskar]

@Vinay49 

you already said it's working in CSM workspace

what's your ask?

If my response helped please mark it correct and close the thread so that it benefits future readers.