Approver tab is not displaying approver name after knowledge article is published

Eshwitha S · ‎05-12-2022

Approver name is not showing in approval tab after clicking on publish for knowledge article.We are using OOB workflow so its working proper.

Can anyone please tell me what is the issue.

sai krishna10 · ‎05-13-2022

Hi ,

By Default, the approval will have the read-permissions to the approval table, Please use the below method to debug the ACL.

ServiceNow Debug ACL:

To debug ACL navigate as mentioned below:

System Security -> Debugging -> Debug Security Rules -->Impersonate the user to whom you need to debug permission and navigate to the form.

Check the Approval record read acl to see which ACL is causing the issue.

Navigate as mentioned below

System Security -> Debugging -> Stop Debugging

Use the below links to see on how to debug the ACLs.

https://www.youtube.com/watch?v=g61y61Mnj6k

https://www.basicoservicenowlearning.in/2021/08/acl-in-servicenow.html

Thanks

Sai Krishna

Kindly mark the answer as correct/helpful if it solves your issue.

Community Alums · ‎05-13-2022

Hi @Eshwitha S ,

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep