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‎07-29-2022 12:42 AM
The assigned group working on the cases must have access to work notes and additional comments on the case.
Solved! Go to Solution.

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‎08-04-2022 01:57 AM
HI Shafi ensure there is only one write ACL on the table for worknotes.
script:
if(gs.getUser().isMemberOf(current.assignment_group.sys_id))
answer = true;
Refer attached screenshot for example
1. members of group can edit and see worknotes
2. ITIL user Non member of group cannot see worknotes
Harish

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‎07-29-2022 01:09 AM
Hi create a Write ACL for these 2 fields
Tablename.fieldname
casetable.worknotes
advanced script:
if(gs.getUser().isMemberOf("your group NAME")){
answer = true;
}else
{
answer = false;
}
Harish
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‎07-31-2022 11:14 PM
Okay, Thanks for the response.
Let me check whether there are any existing ACL's
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‎07-31-2022 11:56 PM
Hi,
The requirement was to
Update ACL(s) so that members of the assignment group assigned to a case can view and write additional comments/worknotes

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‎08-01-2022 01:56 AM
You can add this in your existing ACL script
if(gs.getUser().isMemberOf(current.assignment_group)){
answer = true;
}else
{
answer = false;
}
Harish