UI issues in my PDI
I am unable to access the tabs or the banner section. Last time I change the glide.ui.polaris.experience to 1 since then facing this issue. Can someone please help me with this?PS: I am new to serviceNow platform
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UI issues in my PDI
I am unable to access the applications or anything in my PDI. Can someone help me with this. I remember last time I changes the glide.ui.polaris.experience property to 1. After that I am facing this issue. PS: I am new to the ServiceNow platform.
Resolved! autopopulate fields
Hi ,I have a field job on the form, this is only via manual creation,when i create a wo task i need to populate the job field from the TOW . I have written a BR and stored this in g_scratchpad and taking this value on the client script. this is worki...
Attachment Related Issue in CSM Workspace
Hi Team,When we are clicking attachment for the Case record from CSM Workspace, we cannot able to see the attachment . Getting the below error. Could you please help me here. User wants to see the image after clicking the attachment.Thank you!
deactivated assignment group is still visible and selectable in case form.
Hello, I have deactivated a group because it's no longer used but when I open a case I can still select this group in the assignment group field. I have created a filter in the dictionary with the condition active is true. But this does not seem to ...
Disclaimer Message in attachments UI window
I need to show the disclaimer message in the "Add attachments" window as shown in the below image. I've checked the "UI page" and "SC Catalog Item" widget for attchments, it is hard to locate this "Add attachments" HTML tag written in the widget.I ne...
Help searching in Territory Planning
Hi Friends,I am looking for help from anyone who has figured out how to search for a specific ad-hoc address in Territory Planning. I am hoping to be able to look up an address, and view it on the territory map. I want to be able to see what the reso...
How to add text on the login pop up of the CSM portal
Hello community , We have a requirement to add text on the login pop p of the csm portal.How to add the text "If you are having trouble logging in please contact the support team" below the login button ?
How approvers who is part of a case can see the case in the typeahead search in Employee center
Hi Team,How can we implement this usecase : approvers who is part of a case can see the case in the typeahead search in Employee Center.[That means it should satisfy this statement as well : An approver who is not part of the case cannot see it in th...
Email is not sending when ticket is not created in inbound action
var senderEmail = email.from; var domains = senderEmail.split('@')[1]; var contactGr = new GlideRecord('abc_contact'); contactGr.addQuery('email', senderEmail); contactGr.query(); if (contactGr.hasNext()) { createTicket(current, email, true); } else ...
Resolved! Table format issue in Description on indexing page in CSM module in service now
Hi i have added table format in description field it is possible.please suggest and reply
ACL
what is the difference between start SLA and retroactive start SLA in serviceNow, I want to know proper Key differences in between them.
How to restrict case creation in CSM for particular emails having workday domain
i need to restrict case creation with existing flow designer or new flow, we have a flow for cases are getting created in application but we need to stop case creation for @workday.com when we have list if some subject lines, if subject matched then ...
Incident status is changed from Intervention Assigend to Resolved how to check ?
Hello Team, I have very simple question . My incident ticket status is ' intervention assigned ' on 29/08/2024 12:07:34 but after 5 Days letter on system has marked the status as 'Resolved ' on 02/09/2024 12:07:16 I want to know which Script , B...
External Approvement
Some body told me the answer is B. The reason is from here(https://docs.servicenow.com/bundle/xanadu-customer-service-management/page/product/customer-service-management/task/enable-customer-request-approval.html)But the doc page only explain the cu...