I want how avoid the duplication attachment from parent case to child case. Scenario: The attachment file from the parent case is came and attached to the child case during creation of new child case (After saving) and later if we update anything i...
I have a requirement where ,1.)when a catalog task is closed the case associated with request should automatically closed.2.) When a comment is added in case corresponding comment should flow to catalog task3.) when case is closed corresponding catal...
I have a requirement where ,1.)when a catalog task is closed the case associated with request should automatically closed.2.) When a comment is added in case corresponding comment should flow to catalog task3.) when case is closed corresponding catal...
Hello everyone, I want hide some catalog items on the bases of user preferred language. For example If few user select Dutch language or Nederland in language dropdown under profile then few catalog item should not visible to them
In Chat assignment rule when assign by field changed to "Last assigned" it should assign the work items to the agent who has gone longest time without assigned work according to ServiceNow docs. But the behavior observed is if Agent A and Agent B ar...
Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.
Hi All, Need a help on routing to outlook, when we click on gmail (highligheted below) it should route to outlook how can we acheive this. please help
Hello everyone! Does work notes can be updated automatically after the state flow transition? [The state flow adds these work notes to the Work notes field of any task making this transition.]https://docs.servicenow.com/bundle/xanadu-servicenow-platf...
Hi community,I have a requirement for ATF. It is a scoped application backend developed workflow. Requirements include multiple records should move to one bucket or table to another and whenever update field value as ' Yes' it should move to next buc...
I need to restrict certain dates from being picked when selecting a date on the service portal. example would be selecting delivery dates but only allowing dates to be picked that are not full
Hi all, Can anyone please help on the below question In calendar how to change the timings for "work day" in dispatcher workspace
I have a notification that gets sent to 2 users in the accounting team the attachment is a txt file and when the try open it the get directed to ServiceNow and told they don't have access. They just need to be able to click it and download it to thei...
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.I would like to open the dashboard in a new tab. If you open another dashboard while you already have a dashboard named “dadadash” open, the “dadadash” tab will be updated wit...
We want to create a guided user experience to create Case from Customer Service Portal. Some questions/validations we want to add in guided experience before creating Case (Some examples below) 1. Enter Account2. Enter Order3. Enter Category4. Ente...
Is there anyone experience issues with login to HI ServiceNow? When I login, I get an error message, "You are not permitted to login to Now Support (HI) Commercial"In the past, I have no issues. My recent login was two weeks ago. If you know where I ...