Assignment Group access to work notes and additional comments

[Insider]

The assigned group working on the cases must have access to work notes and additional comments on the case.

[Harish KM]

okay I found the issue.The below scripts works well in PDI

if(gs.getUser().isMemberOf(current.assignment_group.sys_id))
    answer = true;

[Insider]

I made a 2  new ACLs on these fields, 1 read 1 write.
and added code 
 if(gs.getUser().isMemberOf(current.assignment_group.sys_id))
    answer = true;

But this didn't work Harish.

There is also another ACL working for same field so is that the issue?

[Harish KM]

Hi are there 2 write ACLs for worknotes ?Deactivate 1 and test.

I have tested this in PDI for incident.worknotes it works well. 

[Insider]

Not sure, why is this not working for me. I made the other ACL inactive and still no result. The old ACL used to work for few people on group. Now the New ACL is not working for anyone. 

Note: No role issue

[Harish KM · Accepted solution]

HI Shafi ensure there is only one write ACL on the table for worknotes. 

script:

if(gs.getUser().isMemberOf(current.assignment_group.sys_id))
    answer = true;

Refer attached screenshot for example 

1. members of group can edit and see worknotes

2. ITIL user Non member of group cannot see worknotes