Assignment Group Change Metric on Case Form

Community Alums
Not applicable

Hi Team,

We have a metric "Assignment Group Change" .

 

Ankur20_0-1736329268180.png

 

Now the issue is a Case is assigned to a Group and then its resolved but the Calculation does not show as Complete for the "Assignment Group Change"

 

Ankur20_2-1736329474505.png

 

So Doesn't it move the Calculation to Complete as the Case is "Resolved/Closed"

1 ACCEPTED SOLUTION

Shruti
Mega Sage
Mega Sage

Hi,

It is a field value duration metric so it will be updated on assignment group change not on state change

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1 REPLY 1

Shruti
Mega Sage
Mega Sage

Hi,

It is a field value duration metric so it will be updated on assignment group change not on state change