Attachment link/URL in worknotes .

[Deepak92]

Hi Team,

How can i achieve the below requirement.

When the agent attaches the attachment to ServiceNow, a link to the attachment should get added to work notes.

 Any help would be highly appreciated .

Thanks in Advance.

Regards

Deepak Bisht

[Deepak92]

Hi Ankur,

Once again thanks.

i have sorted out the problem of redirecting, now its not redirecting to homepage.

++ to point its coming like incident no. link kind off . i need kind of Metadata format.(https://dev****************/*****)

How can i make it?

any input or suggestion

Regards

Deepak Bisht

[Ankur Bawiskar]

Hi,

please share what have you written in script and what should be the output

Regards
Ankur

[Deepak92]

Hi,

Below is the script which i have written .

output is whenever i am attaching attachment its coming like as link as incident no.

Expectation is : it should  come in metadata form like below

Regards

Deepak

[Ankur Bawiskar · Accepted solution]

Hi,

then use this but it won't be clickable link unless you give anchor tag

I have not used anchor tag in below code

var rec = new GlideRecord(current.table_name);
rec.get(current.table_sys_id);

var url = 'https://' + gs.getProperty('instance_name') + '.service-now.com/sys_attachment.do?sys_id=' + rec.sys_id;

rec.work_notes = url;

rec.update():

Regards
Ankur

[Pradeep Sharma]

Hi Deepak - You may find below thread helpful.

https://community.servicenow.com/community?id=community_question&sys_id=b06d7cfadb952b804abd5583ca96...

- Pradeep Sharma