Attachment link/URL in worknotes .

[Deepak92]

Hi Team,

How can i achieve the below requirement.

When the agent attaches the attachment to ServiceNow, a link to the attachment should get added to work notes.

 Any help would be highly appreciated .

Thanks in Advance.

Regards

Deepak Bisht

[Ankur Bawiskar]

Hi,

you can write after insert BR on sys_attachment table

Note: this change will be seen once user refreshes the form

Condition: current.table_name == 'incident'

Script:

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

var rec = new GlideRecord(current.table_name);
rec.get(current.table_sys_id);

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + '/nav_to.do?uri=' + current.getTableName() + '.do?sys_id=' + current.sys_id + '">' + rec.getDisplayValue() + '</a>';

rec.work_notes = '[code]' + url + '[/code]';

rec.update():

})(current, previous);

Regards
Ankur

[Ankur Bawiskar]

@Deepak 

Thanks for marking my response as helpful.

Regards
Ankur

[Deepak92]

Hi Ankur,

Thanks for the reply .

I am very close to it.i got the work notes updated with  incident no (Which is Hyperlink) so whenever i am clicking on it , it directing  me to homepage screen page and then giving me options for attachment.

Below are my ask

1. I need Explicitly URL so that i can transfer it to someone ( so that if someone want they access the attachment by just clicking )??

2. I don't want to redirect it to Homepage , i want it to be on same page??

is this achievable?

Waiting for your comment

Regards
Deepak

[Ankur Bawiskar]

Hi,

whenever you show attachment link and user clicks that and they are logged into the instance the file will get auto downloaded

for explicit attachment link do this

var url = '<a href="' + '/' + current.getTableName() + '.do?sys_id=' + current.sys_id + '">' + rec.getDisplayValue() + '</a>';

Regards
Ankur