Attachment link/URL in worknotes .

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Deepak92
Tera Contributor

‎12-16-2020 07:17 AM

Hi Team,

How can i achieve the below requirement.

When the agent attaches the attachment to ServiceNow, a link to the attachment should get added to work notes.

 Any help would be highly appreciated .

 

Thanks in Advance.

Regards

Deepak Bisht

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Deepak92

‎12-17-2020 02:24 AM

Hi,

then use this but it won't be clickable link unless you give anchor tag

I have not used anchor tag in below code

var rec = new GlideRecord(current.table_name);
rec.get(current.table_sys_id);

var url = 'https://' + gs.getProperty('instance_name') + '.service-now.com/sys_attachment.do?sys_id=' + rec.sys_id;

rec.work_notes = url;

rec.update():

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Deepak92
Tera Contributor
In response to Pradeep Sharma

‎12-16-2020 09:14 PM

Hi pradeep,

 

Thanks for reply . but i need URL not the attachment

 

Appropriate your efforts

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