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Attachment uploaded by end users in live chat are not showing in Interaction Record.

Eshwitha S
Tera Contributor

‎09-16-2022 12:26 AM

Attachment uploaded by end users in live chat are not showing in Interaction Record,where as attachment uploaded by agent  from his side is showing in Interaction Record.

Is this a OOB?

0 Helpfuls
  • 862 Views
1 REPLY 1

Community Alums
Not applicable

‎09-18-2022 09:57 AM

Hi @Eshwitha S ,

Refer to these links for your solution :

https://community.servicenow.com/community?id=community_question&sys_id=73a4fda3db936490f77799ead396...

https://community.servicenow.com/community?id=community_question&sys_id=a9242695db8e8110da1999ead396...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep