Attachment uploaded by end users in live chat are not showing in Interaction Record.

[Eshwitha S]

Attachment uploaded by end users in live chat are not showing in Interaction Record,where as attachment uploaded by agent  from his side is showing in Interaction Record.

Is this a OOB?

[Community Alums]

Hi @Eshwitha S ,

Refer to these links for your solution :

https://community.servicenow.com/community?id=community_question&sys_id=73a4fda3db936490f77799ead396...

https://community.servicenow.com/community?id=community_question&sys_id=a9242695db8e8110da1999ead396...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep