Auto resolve case when related inc and chg is resolved and closed

[Alex D Great]

Hi community

I have this current challenge where I need to auto resolve case (parent) when related inc AND/OR chg, req (childs) are resolved and closed. 

I manage to auto resolve case when only incident is resolved, however, when a second task type is related it becomes harder. Any help is highly appreciated.

[Alex D Great]

Thanks for your reply @jaheerhattiwale 

Sorry , but how to write this as script in br?

[jaheerhattiwale]

@Alex D Great You can create a after business rule on "Task [task]" table as below

Script: 

(function executeRule(current, previous /*null when async*/) {

var allTasks = new GlideRecord("task");
allTasks.addQuery("active=true^state!=6"); //6 is resolved state
allTasks.addQuery("parent="+current.parent.toString());
allTasks.query();

if(!allTasks.next()){
var caseGr = new GlideRecord("sn_customerservice_case");
if(caseGr.get(current.parent.toString())){
caseGr.state = 3; //3 is closed state
caseGr.update();
}
}

})(current, previous);

Please mark as correct answer if this solves your issue.