Resolved! Pop up notification CSM workspace
How to do a pop up notification without clicking the bell Icon,Example: Creating new Case will notify the agent on their workspace
Forum Posts
Is it possible to create # to enable forum users to target the subjects discussed more precisely?
Hello everyone, We're using the forum module in the CSM solution and we'd like to be able to create #s so that users can refine the theme of their post.This functionality can be found on the dev.to site, for example.For our purposes, this would enabl...
Resolved! Execute assignment rule on demand by script
Hi All, the client asked me to implement a UI action to suggest an assignment group to the agent after changing some fields of the case (Business Service and other custom fields). Is there a way to execute on-demand assignment rules, which I have def...
Get related search result by clicking UI Action.
Related Search Results functionality is removed from the initial form load for Incident, in its place, display a button that, when clicked, can perform the Related Search Results.please help me on this requirement.Thanks & advance.
How to view the tickets assigned only to My Assignment Group
Hi Folks, Trying to create a Dashboard which should give/show the tickets assigned to only My groups. I have a Dashboard that is shared to different users when they look into it, it should show only their tickets and their group tickets. For ex, ass...
Resolved! Form fields are not visible in playbook when case is created from esc portal
Hi all, I am facing an issue with Playbook in CSM/FSM Workspace. I have made configurations for playbook.Requirement: To show some fields in the case form in the playbook cards as per client requirement.Issue: The playbook cards show the fields when ...
Stakeholders to see Requests
I need to allow Business stakeholder license holders to also see Requests as they can see Incidents, Change requests, etc. How can I achieve this?
Guidance/instructions to capture the Using Location information
Hi, What guidance/instructions we should provide to our community to complete or capture the Using Location information in service Now.Guidance on Apps that are Global, Regional or Virtual , what values to be recorded on Using Location what is meant ...
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Unable to Show Pop Up
When I am creating Problem ticket in Service Operations Workspace there is one pop to ask the type of problem before creating it, but I need same function in CSM FSM Configurable Workspace, so not able to find exact UI Action for it, What should I do...
Resolve action in emplyee center
Hello everyoneWhen I click to resolve an incident from the portal, I should fill in the assigned_to field as a mandatory field.How can the field be made non-mandatory? Currently, as this is a required field, the incident cannot be resolved from with...
Convert Start Conference Call UI Action script to CSM/FSM Workspace
Hello all,My company wants me to make the UI action Start Conference Call available in our CSM/FSM Configurable Workspace. What would be the best way to do this? Here is the script:function openPopUpConferenceDialog(){ var notifyOnTask = new Notif...
Public access - Record Producer with multi row variable set
We have a record producer with public access to create complaints in the system. We are having issues with the multi-row variable set , details entered in the MRV not retrieved & displayed on the UI. Also it throwing following error on the UI . Pleas...
Limtation on UI action
Hello Team, In the change form, we have Reschedule Button. Engineer should be able to reschedule change max 3 between 1st till 31 using the reschedule button, but if user want to reschedule it again on 30th, user should not be able to but user can do...
Resolved! Multi-Factor Authentication options missing from navigation
Hi all, We are currently trying to implement MFA on our ServiceNow Instance, but when I search for it in all sidebar as an admin it is not there, I have tried enabling it through the system properties but nothing shows up.I have tried Reloging, Clear...
