When a user saves or submits an incident record with a Priority 1, the user is presented with a popup box stating: "Please confirm that you would like to propose a Major Incident Candidate and inform Enterprise Incident Management of this issue" If t...
Hi, our customer wants to update the Approval logic for the Customer self-registration process.Currently the sn_customerservice.customer_admin User of the Account is getting an Approval Record for a new member (Table: sn_customerservice_registration)...
Hello, I need to add a new column ('Needs attention') to the case table list, but every time when I click on Configure -> List layout -> add the field to the list....nothing happens.I did the same steps in my PDI and it works so I have no clue why it...
Hello everyone, I would like to ask if we can integrate calls into the CSM Workspace using MS Teams. If possible, can you give me an idea of how to incorporate it? Thanks in advance.
I'm having an issue with the @mention Notification in ServiceNow. When trying to @mention users in the additional comments field in Case the emails are not being sent.As suggested in one of the articles I tried using 'Save' option instead of Post, s...
Hi Team, Has anyone created or using a role in CSM which gives Readonly access to all the Cases in Service Now for the internal user. sn_customerservice_agent gives access to edit the cases as well which is meant for an agent. I need a readonly acces...
Hi All,I have a requirement, In Record Producer I have "List Collector" Field (name: related_claims ) and I need to insert multiple records based on number of selections in List Collector field for this I have written a script in record producer leve...
Hi All,I have a requirement, In Record Producer I have "List Collector" Field (name: related_claims ) and I need to insert multiple records based on number of selections in List Collector field for this I have written a script in record producer leve...
Hi All, I had created a new field which is HTML type field which supposed to show in HTML format but it is showing as string field. i had added this field in related tab shown below Please help to fix it Regards,Joyal Robert
Move the custom field to teh selected list thru API
Move the custom field under selected list
Can anyone help me with the below points?1) Why we need to create case task?2) Why we can't work on case? We can assign case to other team's.
Non-admins cannot view the list menu neither list, can any one help what kind of issue is this, I tried adding them roles as "sn_customerservice_agent" but still no luck I tried adding roles to List module as well but still no luck.
Hello,We have an OOB "Resolution Code" field in the case table within the customer service application scope. For some reason, the client changed the application scope of this field from customer service to global scope using background scripts. Now,...
Hello, I have an existing notification that has an existing email template. My task is to have the notification sent in 2 languages: English and German.Notification: Email template: The issue that I am encountering is that even if the user has the l...
