Resolved! CSM Workspace - press + to create a new Case
Hi Team,How can you make a deposit when you press plus and are offered this function?BR
Forum Posts
In the "Case ref" field, it is not showing the case ref
composite field is not showing the reference value in the workspace.List ViewWorkspace View
How to find out which values were removed from Right side of SlushBucket
Hi Team,Below is the code written on client script in UI Page for the custom Slushbucket. Suppose I remove few values from Right side to Left Side. How to get those values using the below statement? var rtevalues = slushAccounts.getValues(slushAccoun...
Schedule Announcements
Hi, is it possible to schedule Announcements, for example to only show during weekends?We would like to display some contact information only during weekends, do I have to create a new announcement for every weekend of the year? Thanks!
Case Visibility in Portal
I have a requirement to restrict visibility to customers depending on there location ie. Global can view all open casesAPAC can only see cases raised in location APACEMEA can only see EMEA cases additionally it originally was set up Global as a paren...
Validate the approver for a Request Item
I'm triying this script in a bussines rule to valide if a request Item has an exactly approver: (function executeRule(current, previous /*null when async*/) { // Obtener el sys_id del registro actual var currentRecordId = current.sys_id; ...
Resolved! Configuring Email Inbound and Outbound Actions Notifications Based on User Location
Hello ServiceNow Community,I am working on setting up our ServiceNow instance to handle specific email requirements and need your guidance to ensure proper configuration. Here are the scenarios I need to address:Scenario 1: Creating Incidents from S...
How to decrypt an encrypted field (using script)
Hi All. I want to know how to decrypt an encrypted field.I made encrypted field on variable set.But I can't decrypt the field at script. getDecryptedValue() doesn't work.I want to know that if you know something.-------------------------------------...
Resolved! Change background colors of active & inactive tabs in CSM/FSM Configurable Workspace
Hi, Is it possible to change the background colors of active (White) & inactive (Grey) tabs in CSM/FSM Configurable Workspace without creating a new theme? We are using Polaris theme currently and don't want to create a new theme.
Resolved! CSM - Account Form | Define rules as to which user is allowed to see which accounts and cases.
Hi Team,CSM - Account Form | Define rules as to which user is allowed to see which accounts and cases. who has an idea?BR
Customer Email Survey links going to SSO login screen
Hi, We have email notifications going out to customers inviting them to take part in a survey. However when the customer contact clicks on the link they are taken to a SSO login page, which is no good them as they are not in Active Directory (AD). ...
Case Reporting
I need some assistance on creating some reports for the following (standard reports not PA) against our cases. Reprt 1:- Mean time to respond Report 2:- Cases that have breached SLA- Cases that have almost breached SLA
Customer contact can not see Cases in Customer Portal
When impersonated from a Customer Contact, i see below error when i try to access Case records. Error : Part of the query on sn_customerservice_case has been ignored because of read security rules on sn_customerservice_case.active Also i am not able ...
Resolved! nested for loop and IndexOf not working
HI Team,I have written Before insert/update BR.Below are the details: u_authority_role --> Its a list collector My requirement is if current value in list collector is not PA even though existing/previous value can be PA, it should not push the value...
Rest API is throwing error when we send 4MB file in base64 format
Hi, Rest API is throwing error when we send 4MB file in base64 format but it works when we send 1MB file.Can I know what should be the reason and is there any size limit in Rest API for base64 file.
