Auto set of assignment group based on conditions not working.

Alok21 · ‎05-17-2019

Hi Team,

I am trying to auto set assignment group based on conditions but it is not working.

The requirement is while creating a new case if Product (Reference field to Product table)= 'Alokproduct' and Feature(Reference field to Product table) = 'Alok feature', then the Assignment group for that case should be auto Populated with "Case support group". I have created a before insert BR with below code.

if(current.isNewRecord()){
var product = current.getValue('product');
var feature = current.getValue('u_feature');
if (product == 'Alokproduct' && feature == 'Alok feature'){
current.assignment_group = '9d55d96f292200da6f08c6eb3ee442';
}

}

Note: There is already an assignment rule which is auto populating the assignment group on a different condition. My condition is different and i want to over write the group when my conditions are satisfied.

Can someone please assist?

Regards,

Alok sahu

Community Alums · ‎05-20-2019

As the assignment rule you mentioned is already in place, you will need to keep this BR to overwrite it

because assignment rules trigger after the form is submitted.

If you still want the users to see the change client side(on the form) then additionally you will have to write 2 onChange Client Scripts.

1. for product field:

if(newValue == 'sys_id of Alokproduct' && feature == 'sys_id Alok feature')

g_form.setValue('assignment_group','9d55d96f292200da6f08c6eb3ee442');

2. for feature field:

if(newValue == 'sys_id of Alok feature' && product== 'sys_id Alokproduct')

g_form.setValue('assignment_group','9d55d96f292200da6f08c6eb3ee442');

Please mark as correct/helpful if this helps! 🙂

Thanks

DR

View solution in original post

Alok21 · ‎05-20-2019

Hi Debopriya,

I created only 1 client script and it is working fine now. The only issue is, for existing record when i go and change the condition per my requirement it is setting the group and i dont want that. How can we put control on this?

Regards,

Alok sahu

Community Alums · ‎05-20-2019

Forgot to add the check for only new records!

Modify Client Script as follows:

if(g_form.isNewRecord())

{

g_form.setValue('assignment_group','');

if(newValue == 'sys_id of Alok feature' && product== 'sys_id Alokproduct')

g_form.setValue('assignment_group','9d55d96f292200da6f08c6eb3ee442');

}

Rahul Kumar17 · ‎05-20-2019

why u r going to script u write the assignment rule

If my response helped please mark it correct and close the thread.

Thanks,
Rahul Kumar

Alok21 · ‎05-20-2019

It is not working with assignment rule.

Community Alums · ‎05-20-2019

Hi Alok,

Please mark the answer as helpful/correct if this helped solve the query.

as Rahul has mentioned you can replace the BR with an Assignment rule, you have set the order higher than that of the existing AR.

Thanks

DR