Automate Customised Email Signature?

[TobyH]

Hi all,

We're looking to use a standard email signature within email notification templates, this works fine when the replying user is assigned to the case, using ${assigned_to.first_name} works just fine; However, if another user replies to the case, or updates a linked record with a client facing note, it'll sign the outgoing email as the case owner, rather than the replying user assigned to their own record.

I've had a search around and can't find a variable that would give me the first name data for any user updating a record, or anyone asking this question, if anyone has solved this I'd really appreciate a hand! 

Thanks!

[Alexis Fillos]

Thank you for asking. I'm wondering the same thing and I can't seem to find an answer.

[Arpan Baishya]

Hi @TobyH,

You may use an email script to display the name of the logged-in user who would be replying to the case. Within the script, you may make use of GlideSystem methods to fetch the name of the user.

Let me know if this helps.

[dc8181890]

were you able to do it?

[dc8181890]

 Unfortunately, many systems don't provide a built-in variable for "last user to update" or "user posting the note" in templates, which limits signature personalization. One potential solution could be using a third-party signature management tool that dynamically applies the correct signature based on the authenticated sender or updater—see here for an example of how Exclaimer automates email signatures based on real-time user data. That way, the signature reflects the actual person making the change, not just the assigned owner.