My customer is trying to write reports based on SLAs, however they only want to show the SLA based on the Last SLA completed, if that makes sense. Here is the scenario, both the Resolution and Response SLA kick off immediately - the Response SLA comp...
Is there an equivalent to a "sys_db_object.list" but specifically for EVERY configurable workspace created by anyone in a given instance? Since Configurable Workspace are naturally siloed - we are seeing a bunch of duplicate-esque workspaces - and w...
We are looking at CSM for tracking cases... the cases are very similar, however will have different categories / subcategories. They are not really different enough to have separate case types however some of the steps for resolving will be differen...
Over an OOTB Configurable Workspace "CSM/FSM Configurable Workspace App Config", the Reference field's "i" icon is not working i.e. on click of this icon it doesn't opens a reference record. Per the observation, this reference icon is not working pri...
When we use the "Copy URL to Clipboard" Context menu button on the Case table List view, and try to access the link on a new tab, the Case keeps on loading for 15 - 20 minutes, However the same case can be opened by clicking on the List view "case li...
Hello,allIn the Vancouver version of ServiceNow, after enabling MultiSSO, the login form modal no longer appears when the session expires, but a modal like the one in the picture is displayed. How can I disable this modal?Thank you!
Hi All, I am trying to send notification for approvals and trying to do it with "ask for approval" Action in flow. I am trying test it from a sample test flow. Once I ask for approval, it would create a record in approval table and from there I need...
I have a form in ServiceNow (not in service portal) ,which users fill the fields and submit . I have to create a button UI action on the submitted form , that collects the field values and updates another field on the same record. I dont understand...
Hi,We have noticed that the csm portal utilises the Publications feature, as well as this everytime a new publication is created and published a notification is added to the header bar, and once clicked you can see the publication notification, as pe...
Hi, I have a request where we need to add 2 users to watchlist by default to new case created for a pareticular account(assume X) everytime .I was able to fulfill that with a buisness rule w/o any script .Now we have to append the BR logic to accomad...
I have configured a style in native UI where a clock sign is shown against a field in form view and list view when a condition is met. Now, as a part of migration to workspace from native UI, I am planning to configure a similar style in workspace bu...
I am setting up a new case type. The case will be created from a Record producer. After the case is created, when we try to make any changes to the case record we are getting an error message as below.I have cross checked and all the mandatory fields...
Hi Can any one guide me how we caonfigure the Task as Requestwe have OOB task which available in Requet Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create Request) ...
I want to create Export to PDF option in CSM Agent Workspace same as outlook save mail option.I have created UI action with following workspace client script, but it didn't work:function onClick(g_form) { var sysparm_table = g_form.getTableName(); ...