Hi Folks, I have the following situation, we are trying to migrate scripted inbound actions into flow designer, the thing is that the flow performs crud operations on the case table and if the person sending the email does not have the correspoding r...
We have a handful of case types we are testing with as a POC. We have a UI button set up so we can update the sys_class_name and switch between the Case types and almost everything seems to be working great. The issue we see are when you switch the c...
How do I turn off the popups that appear after a user self registers on the CSM portal? I.e. I only want the 'Your request is submitted and is pending review' popup, but not all the others.
When engineer logoff the day next cases will be assigned to next shift engineer.
How to do using Advanced work assignment to assign a task shift wise
I should be able to move the active/WIP cases to a common/WIP queue once the engineer logs off for the day so that the WIP cases are picked up by another engineer who has joined the next shift
I am in need of providing the list of choices for a choice list field, in Excel for subsequent import to a different system. The 'export' option is not available from a column header when I view the field's choices. Is there a way to export the val...
helloi want to make a function in service portal's page.for example,at the right of the picture user can search keyword or date in a blank.i want to know that if the function that users can search in history of comment by using date or keyword can be...
Hello,I would like to have your help. In my understanding, OOTB closed HR case can be commented as below.Do you know why comment is allowed to closed ticket?About Incident ticket, it is not allowed to comment on the closed ticket by ACL. It seems to ...
Hi Team,Good Day! I am working on a CSM project, the recent time I got to know that when a case is created and assigned to any account in the CSM workspace it will show under the customer activity tab, same process I followed and creates one new inte...
Hello, I use the Icon Link widget to open a new RITM request. The form does work properly and opens a new request, the problem is that after sending it does not take me to the page of the request itself. This takes me to the CASE ticket, this is the ...
Hi Team, How can we implement the sectigo - create domain Api via servicenow integration?These are the below details got from sectigo documentation. Anyone please helps me to understand how to implement this integration. Thanks!
Hi guys. When I reply to an automated email when I start a case, I want the content to be displayed in an additional comment.Is there any way? Thank you.
Hi guys. I want to use Excel VBA to export a case table Is there a way to do this using API integration? Thank you.
