Hi All, Can we implement computer telephony integration without enabling CSM(customer service management) module in instance. Is there any possibility to use CTI for incident management in ITSM module? Please help on the above question with some sugg...
Can someone please help me locate where this filter generates? I went to List, then Consumer. In the consumer's record I click on the Cases tab. Once on that page, there is a filter that is auto generated. I am trying to locate where this filter is c...
For Agent chat I have created a new presence status "In Conversation", this has come through to the CSM/FSM workspace and users can select this, we wanted this to auto update so I have created a flow that updates the agents presence status when the C...
Hey Wondered if anyone can help we have interactions set up for Agent Chat, where a customer (contact) is attached to a location and Account, we want to be able to create a case from the interaction record and pull extra location data onto the case ...
Hi,I am trying engagement messanger on my PDI and calling it in my django page. It is not displaying anything. Any reason please.
in virtual agent , we provided item links to users to open item form to place a order , but when they click on that link the form will open in new window, but we need in same page, could you please suggest how to achieve this.#virtual agent # service...
How to update incident record using widget by user automatically , thats means user doesn't depend on servicenow developer means its user manually type incident number , and its will take automatically take two filed values like short description , a...
Hello team, I am unable to see Case task info in CSM workspace. Please help me out to resolve the issue. RegardsKrishna.
main question:Creating a Report for seeing how many CMDB Services have a created KB, and not? i have trouble finding how i can get this info, from services or from knowledge articles? using that i can figure out how to create one that shows the ones ...
How to make email field read only in csm portal for end users in user preferences.Thanks in advance..
When user tries to enter short description on incident form,if short description is same as recently entered short description,then user must not be able to submit incident.How can we achieve this?
Hello everyone,I need some suggestions here.I am implementing some enhancements for our AWA, and having issues. Setup AWA Queue with 2 assignment rules:#1 -Loop Routing by Most Capacity with Reassign on Timeout = true, so basically it will be routed ...
I need some changes in code i want to update the record individually but this condition runs only for one record not for all record , i want this type of modification for all the record will update individually means it's doesn't reflect changes in ...
I want to delete unused inbound actions. How should i Proceed to check?
