How to get demo data after installing plugin ?
I am not getting load demo data option while installing a plugin its been same when i tried to check with another PDI? what went wrong? is there any way to get data after installing the plugin in PDI?
Forum Posts
Resolved! Survey no longer sending Surveys to users
Hello Experts! I successfully created a survey which worked fine for about a month and then it stop sending surveys to users even when the trigger conditions are met. Why would it stop working after a month? How would I troubleshoot this issue?Thank ...
Resolved! Do you need a paid license to develop in a DEV instance
If a customer already has DEV. TEST & PROD environment that they are already using and are now looking to buy CSM licenses, can you install the CSM Plugins in DEV without those licenses being bought (even though they are for PROD only) or is there s...
Variants is not working in UI Builder . Always showing default value.
We have "Customer Information" variant in our instance and we have duplicated that variant and want to hide it for particular audiences-Below steps I have tried -1.Made sys_property - glide.ux.user_criteria_enabled to true2.Added the lower order to n...
When case created how state come as new, open etc
when an incident/case is created why it will be in the new,open state is there any script, workflow running background let me know how to navigate and modify it please let me know if you have any updates
Make contextual search results appear on a public facing record producer
I have a record producer that creates a Complaint Case. When logged in to the CSP portal the contextual search results work. However, for unauthenticated users the search results do not show. I have made the record producer available to public (unaut...
Resolved! How to create a variable with a widget for attachment download?
Hello everyone, hope you're doing great!! I need to provide a template download (A single Excel spreadsheet file) with a widget within a record producer variable, how can i do that the simplest way possible?
Role Based Access - Access to Only Members assignment group Tasks
Hello, We are looking into getting an assignment group created to give a 3rd party contractor access to work on REQ/RITM/SCTasks that are assigned to their group. I have created a role and an assignment group but looking for guidance and best practic...
[Workspace] Reference Qualifier with current object is not working
Hello, I am working in CSM workspace to add reference qualifier to location field which is dependent on account field. I see the location is not loading because the current.account is not recognized in workspace. I see this is working in Form View an...
Getting java.text.ParseException: Unparseable date error on custom Application Logs
Hello AllI'm Getting this message in logs. Can someone please help me to resolve this error. Source: com.glide.ui.ServletErrorListenerLevel: ErrorMessage : Unparseable date: "HREP002123": java.text.ParseException: Unparseable date: "HREP002123": java...
Resolved! Set Avatar for Users in Script
Hi All - Is there a way to set the Communities User Profile Avatar for all users from a given company? I have a requirement that all users from company X need to use a single image as an avatar. I was looking for a way to script this and wanted ...
common types of application record data that are imported during a CSM data migration
Could someone offer additional insights into the types of application record data commonly imported during a CSM data migration? (Accounts ,Knowledge etc )Your input is greatly appreciated. Thank you in advance!
what is record matching and data lookup features in ServiceNow.
When were the data lookup and record matching feature enables
Resolved! PDI plugin was not activated
Hello, Link to "Instance Help" doesn't work in the email I received that my PDI plugin activation failed.So I hope I can get help anyway. My personal dev instance dev199886 tried to activate the CSM plugin and failed. I'd like some assistance with th...
Configurable Workspace not opening in new window
Hi All, I have created a new configurable workspace, I have a requirement to open configurable workspace in new window whenever I click on the Workspace dropdown where we have all the workspace listed I need my workspace to open in new window when I ...
