KB article ID in the enable alerts should be visible on top
KB article ID in the N-able alerts should be visible on top of search results in agent workspace
Forum Posts
Contract interactive filter for dashboards
Hello community!I have created 2 interactive filters for Customers and Dates, now I need to create a new one for the SLA Contracts we have, but when I select the filter and add the reference table and the reference of the interactive filter, the info...
Embedding third party AgentAssist application as iframe into agent workspace
Hi, I like to check if it is possible to embed third party AgentAssist application into CSM agent workspace? Any help is appreciated. ThanksPavanLabels : Agent Workspace
Washington DC Flow Designer
Hello everyone!What are the functional differences between the Washington DC version of Flow Designer and utah's Flow Designer, or what new features have been added? What features of the Utah version of Flow Designer need to be changed or paid attent...
Knowledge Attached comment rules for external vs. internal kb articles
Hello!I am developing a solution for the following request: "Customers should not receive notifications about internal knowledge articles being attached to their case".The way I was going about this was All > Contextual Search > Table Configuration. ...
Resolved! How to add attachments to Published KB Articles using delivered Attachments API
We are trying to leverage the out of the box attachment APIs ("Attachment API" or "CSM Attachment API") to post attachment files to Knowledge Articles. Some details about our setup:Knowledge versioning is turned ONACLs are blocking changes to Knowle...
Resolved! CSM Community - Event Home
Hello SN World,In CSM Community, it seems like no events are ever found on the event home page. I am trying to display the events that have been created by me and another user for a date in the future. I am currently an admin on the instance and if I...
UI action and UI page
I have created a UI action on Case form, This UI action is calling a UI page using glidemodal.We have created a reference king of field in UI page HTML section using the <g:ui_reference>I want to use dynamic query for the field where I want to pass d...
CSM workspace history
Hi, we're using the CSM/FSM configurable workspace for our agents on vancouver. When an agent views a case through the workspace, the casenumer is shown. when an agent views the case through the Next Experience UI, the short description of the case i...
Action assignment triggering onload Client Script twice on CSM Workspace
Hi everyone! I'm currently developing a declarative action to create a new record from a related list in the CSM workspace and then populate some fields on the form using a client script on load, however, once I click the button to create the new rec...
Resolved! Duration, Business Duration, Time Worked fields are empty
Hii All. The fields Duration, Business Duration & Time Worked are not populating in the Case form even after the case is closed. Please help. Thanks in advance.
Link Email notification to Request Number on Custome Service Portal
Greetings ,I want to link email notification when a request is submitted to notify the user that the has been RITM created and when they click on the link they can view the RITM custom Service portal . Advice preferably using email notificatio...
Service id Issue
I have created two fields in Case form one service Id(reference: Install base item table) and another one is multiple service id (string field). We have sent one template two customer in that template service_id: field is there. When customer sent on...
how Variables on the Catalog Task but do not show on the Service Catalog form
How to Show Variables on the Catalog Task but do not show on the Service Catalog form.
Open a request if you need dashboard in ServiceNow
When I export a report it is limited to 10,000 rows, until now this was not the case. This is a serious problem for our perimeter, we can't get the complete data for example of the assets.Attached is an example.
