Hello,On the csm case form there are 2 fields named as account (customer_account) and location (cmn_location) both fields are reference fields. So basically want to populate the location which is related to that account. Please help me into that..
Hi There, I have a requirement where multiple Excel sheets will be imported to Servicenow tables. For example: An excel sheet with 10 rows of data is attached to story -> this will trigger the flow designer -> create RITMS for each row (10 RITMs). us...
How to get the full URL of current page in acl script when running in CSM Configurable workspace.gs.action.getGlideURI() - This method is giving api/now/v1/batch?api=api as the result and not geting the full url. Solution needed for workspace only. L...
Hi, I'm trying to find a way to highlight/indicate which tickets from VIP contacts in List data visualizations in CSM configurable workspace. According some documentation I found this should be possible through field styles however they don't seem to...
I have a UI Action that is redirecting to a record but in another browser tab. I need this tab to be opened in the workspace itself, that is, on the same page
How can I create a KPI which shows the % of cases closed within 24 Hr after creation and also it exclude the Saturday and Sunday?
Hi All,When I am updating the install base item in the case form then the service and ci should get updated in the related incident form.In the workspace when I open both the case and incident form and after updating the install base the service and...
Hi All, Actually on the case I have created one reference field which refers external users table, so here i need to put a reference qualifier condition like basically case having project field, its refers to project table in that we having related ...
Hello team, can you transfer a dashboard to the CSM dashboard? BR Dashboard move to CSM Workspace Dashboard
The UX Research team at ServiceNow is currently running compensated, 1-hour interview sessions with customers who manage code development and deployment for their platform teams (e.g., overseeing code pipeline, allocating Stories, managing releases, ...
Hi All,Actually we have two case tables (plan and build), on the plan case form , we have reference field called "trigger case" which is refers to Build case table, so now in that reference field I need to set the latest approved build case record , ...
Even if we select the language to either japanese or chinese, it still shows the english email for the notification preference.We have different emails for different languages but it still gets the english one. Where to change this? Thanks
Hi All, We have one user, when she opens ServiceNow starting from the Instance load itself, the response time to load the page is too much. Normal User -> Response time to load instance/welcome page : 03249 ms.This particular user -> Response time t...
Hi All,I have a Business Requirement, in customer service portal having my action page, in this page having two widgets one is xxx and another is yyy, in xxx widget had the on hold tickets and yyy is had the watch list ticket related to Requested it...
Hi Team, We have one requirement, need to create "Reschedule button" on the change record Once user click the "reschedule button" dialog box appear. Dialog box displays Reason for change, rescheduled start date and rescheduled end date fields need to...