i am trying to copy picture field to icon field in sc_catalog_item table.i have written below script but it is not copying all the catalog item, some were left. var picUpdate = new GlideRecord("sc_cat_item");picUpdate.query();while(picUpdate.next()){...
I am not getting load demo data option while installing a plugin its been same when i tried to check with another PDI? what went wrong? is there any way to get data after installing the plugin in PDI?
I want to create an incident in ServiceNow with the ‘Caller’ mandatory attribute capturing the name of the engineer who is creating the incident.I am able to capture the name of the engineer automatically in the ‘Caller’ attribute on the incident ...
I want to create a column in custom table to take limit to 2 decimal points in servicenow. I have tried creating with type decimal but it is taking all the values not only decimals Please help me. Thank you!
How to edit Approver Field in self-service --> my approval module?
Hello to the wonderful SN Dev Community.I am having an issue with a Record Producer that contains a Multi-row Variable Set.I am using a Script Include to populate the MRVS using multiple GlideRecord queries on a Script Include that gets called by an ...
Hi All,Whenever a new case is created, the State is In new in the dev and test instance.whereas in prod the status is in open.Can you tell me why it is changing in the prod environment?
In ServiceNow people are able to create a new SNOW case in the open state which means that no response SLA will apply.All cases should follow the new state regardless of how or where they are created.
Hello Experts! I successfully created a survey which worked fine for about a month and then it stop sending surveys to users even when the trigger conditions are met. Why would it stop working after a month? How would I troubleshoot this issue?Thank ...
In the above image, the field detailed description is a string of length 4000, if the user is inputting a long text or a paragraph, then the content is not fitting inside the table and the table is moving out of the page.Kindly Suggest some ways to f...
If a customer already has DEV. TEST & PROD environment that they are already using and are now looking to buy CSM licenses, can you install the CSM Plugins in DEV without those licenses being bought (even though they are for PROD only) or is there s...
I have one field in case form . Field name is" u_multiple_service_id_s", field type is string. whenever customer has sent multiple service IDs through email. How to put that values in that field.
Hi I have a list component in Ui builder, and I am triggering events to open new page when the reference link is clicked. I want to highlight the link which is clicked when the information pops up. Also, for tabs component I want to highlight or bold...
We have "Customer Information" variant in our instance and we have duplicated that variant and want to hide it for particular audiences-Below steps I have tried -1.Made sys_property - glide.ux.user_criteria_enabled to true2.Added the lower order to n...
Hey!I want to populate the conditions field in ServiceNow via script.Scenario - We have requirement to populate the data in Special Handling notes table via excel sheet ,For that I have created an import set , but I need to understand how we can popu...
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