Hi, We have Agent Assist set up on our CSM/FSM Workspace, set up to display suggested knowledge articles based on the short description. However we want to restrict the articles that are shown based on the category of the knowledge article.for e.g. i...
Can we enable child cases to be created from other child cases?Is this just a configuration option/setting?Is this best practice?Is this possible without customization or any another workaround?
Hello All,We have one Time Worked table in the instance. This table consist of 2,776,766 of records.When we try to open the table from the navigator it takes around more that 5 min to load all the records.Is there chance or solution to minimize the l...
Hello Folks, Hope you are doing good..!I am getting a strange doubt on Targeted communication Recipient List under CSM ServiceNow. It will be really appreciated if i get any positive and useful response.Please find the below Screen shot for the refe...
Dear All, I am new to portal, I want to display the outages created for any case under "CSM Install Base Current Outage Status" or the related widgets, When i try to add ""CSM Install Base Current Outage Status""/"CSM Install Base Outages on Home Pag...
Hi SN Community, I have an issue regarding trigger conditions not creating assessment instances. I have a requirement to trigger a survey whenever a consumer is created when they send an initial email to our instance mailbox. I am aware that the User...
Hi all ,We have a requirement to import the community data as Blogs and its comment from excel into service now.I have tried implementing the blogs part into snow seperately and comments part seperately.The blogs part have been imported successfully ...
Hi all, How to auto populate or auto select value in list type field when there is only one choice/ record available for selection? Thank You!RK.
Hi everyone,how you handle the ServiceNow self-register process in csm environment and on the instance is SSO activated. You don't want to create every consumer in your AD -> Overhead for the Admins and some consumer just want to report a issue once....
Hi I have an ask to create a parent Case as soon as a case has been created and make the relationship by updating parent filed. For that I created the following BR Async / Insert var parentCase = new GliderRecord ('case');parentCase.initialize();var ...
I am interested in working through some CSM use cases in my developer instance and I need some guidance on the installed demo data. Does anyone know which users to impersonate to perform these activities and actually see fully related data?Log into ...
Anyone Please help
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
"Sharing Reports" ServiceNow Doc details the "Share button on Configure tab, or click the Share button in the report header"Sharing Reports | ServiceNow Developers - does anyone know what system table actually holds the records where "Sharing settin...
'i' button in reference fields on the CSM Workspace do not work.
