Resolved! Autopopulate value for list type filed if there is only one choice available
Hi all, How to auto populate or auto select value in list type field when there is only one choice/ record available for selection? Thank You!RK.
Forum Posts
CSM self-register process in csm environment and on the instance is SSO activated
Hi everyone,how you handle the ServiceNow self-register process in csm environment and on the instance is SSO activated. You don't want to create every consumer in your AD -> Overhead for the Admins and some consumer just want to report a issue once....
Resolved! How to stop recursive business rule
Hi I have an ask to create a parent Case as soon as a case has been created and make the relationship by updating parent filed. For that I created the following BR Async / Insert var parentCase = new GliderRecord ('case');parentCase.initialize();var ...
CSM Demo Data - Data Model
I am interested in working through some CSM use cases in my developer instance and I need some guidance on the installed demo data. Does anyone know which users to impersonate to perform these activities and actually see fully related data?Log into ...
Resolved! How to make a caller VIP in ServiceNow
Anyone Please help
Can we to show outage information on customer service portal like we see in service portal?
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
System table where "Sharing settings" of a Report exist
"Sharing Reports" ServiceNow Doc details the "Share button on Configure tab, or click the Share button in the report header"Sharing Reports | ServiceNow Developers - does anyone know what system table actually holds the records where "Sharing settin...
Icon in reference Field does not open record. Workspace
'i' button in reference fields on the CSM Workspace do not work.
Best practices for importing quality data
Best practices for importing quality data are: Choose 3 options:Import data on each instance separately Commit resources to ensure clean data Do not consider cleaning data after migration Plan custom solution building for risky dataTest quality of pr...
Resolved! Logic to force purge all field values OnCreate
Hi Team, A recurring issue in our environment is something will have the Case [sn_customerservice_case] table filtered to 'assigned_to' IS "[X]" or 'Account'//'Company' IS "[Y]" , and then they will click the [NEW] UI action button on the Case table ...
Resolved! How Can we show outage information on customer service portal like we see in service portal?
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
Why the link was not redirect to correct portal url ?
Hi All,Actually we have ootb case notification ,in the notification in body we have one link that redirects to that particular case in the CSM portal , but when i click that link it redirects to me different URL page like below Notification body like...
Resolved! what to choose like CSM, Service portal, Virtual agent any other in demand products.
Hi,I have completed ServiceNow ITSM , can somebody please help me out what other products I can choose like CSM, Service portal, Virtual agent any other in demand products.
HOW TO COMPLETE DELEGATION OF APPROVALS THROUGH FLOW DESIGNER
HI ALL We get log of RITMs every week for delegation of approvals to be added for employees who are going on vacations / holidays etc and we have to manually go in into user profile and add delegates for mentioned dates I am looking to find a way us...
PDI Predictive Intelligence - Classification (Configuration or Network Error)
Hi All I am trying to create a new "Classification Solution" in my ServiceNow PDI under predictive Intelligence. I was able to configure all the paramters based on a custom Table. But When I hit "Train" for the Solution, it is erroring out stating "C...
