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‎02-24-2025 07:00 AM
ServiceNow is not new to my organization, but new to our L&D team. Our team processes requests but not incidents, so after the RITM is created by the requestor, a SCTask is submitted to our team mailbox for support. We were informed internally that only the incident part of the system could generate automated surveys, but not the request system. I am trying to determine if this an internal configuration choice, or a ServiceNow limitation. I can see a lot of surveys in my instance, but I'm going by what our tech central guy told me. I can also see plenty of shared knowledge on how to generate automated surveys on a quarterly basis, which is our goal.
Thank you in advance for your assistance and expertise.
Solved! Go to Solution.

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‎02-24-2025 07:45 AM
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‎02-24-2025 07:42 AM - edited ‎02-24-2025 07:47 AM
Hi @CherylP
You can trigger a survey for request items. There's no limitation.
You can configure the survey on sc_req_itrm table.
Regards,
Siva

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‎02-24-2025 07:45 AM

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‎02-27-2025 05:44 AM
@CherylP Please select the response as accepted solution if it addressed your question. You can mark multiple solution as accepted solutuions.
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‎02-27-2025 06:09 AM
thank you so much. I had to put in a service now request internally asking to allow this for our instance. appreciate the help.