Automate quarterly surveys

[CherylP]

ServiceNow is not new to my organization, but new to our L&D team. Our team processes requests but not incidents, so after the RITM is created by the requestor, a SCTask is submitted to our team mailbox for support. We were informed internally that only the incident part of the system could generate automated surveys, but not the request system. I am trying to determine if this an internal configuration choice, or a ServiceNow limitation. I can see a lot of surveys in my instance, but I'm going by what our tech central guy told me. I can also see plenty of shared knowledge on how to generate automated surveys on a quarterly basis, which is our goal.

Thank you in advance for your assistance and expertise.

[J Siva]

Hi @CherylP 

You can trigger a survey for request items. There's no limitation.

You can configure the survey on sc_req_itrm table.

Regards,

Siva

[Sandeep Rajput · Accepted solution]

@CherylP You can trigger the surveys for Requested item too.

[Sandeep Rajput]

@CherylP Please select the response as accepted solution if it addressed your question. You can mark multiple solution as accepted solutuions.

[CherylP]

thank you so much. I had to put in a service now request internally asking to allow this for our instance. appreciate the help.