Automatic task creation on case table
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11-30-2022 08:15 AM
When the case ticket is created.
Two tasks are created automatically i.e
1)task 1:Default
2)task 2: Early
When the task 2 is closed with incomplete status, then another two tasks gets created automatically
3)Task 3 : Remedy
4)Task 4: Default
when the task 3 gets closed with the complete status then task 4 should be cancelled and task 1 should remain the same.
Here both the task 1 and task 4 are the same with different sys ID
The task table is project table and the parent is case table
both the table are related with u_case.
Please share the BR as per the requirement above.
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11-30-2022 08:18 AM
Are you asking how to create the tasks? I would use a flow to do this, not a BR.
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11-30-2022 08:26 AM
no, the tasks are already created.
depending on the states of the tasks , other tasks should be cancelled.
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11-30-2022 08:28 AM
How are the tasks being created? Is it using a flow?
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11-30-2022 08:52 AM
created with BR