Automatic task creation on case table

Shreshta_happy
Tera Contributor

When the case ticket is created.

Two tasks are created automatically i.e 

1)task 1:Default 

2)task 2: Early

 

When the task 2 is closed with incomplete status, then another two tasks gets created automatically

3)Task 3 : Remedy

4)Task 4: Default

 

when the task 3 gets closed with the complete status then task 4 should be cancelled and task 1 should remain the same.

 

Here both the task 1 and task 4 are the same with different sys ID

The task table is project table and the parent is case table

both the table are related with u_case.

 

Please share the BR as per the requirement above.

 

5 REPLIES 5

Darrell F
Mega Sage

Are you asking how to create the tasks? I would use a flow to do this, not a BR. 

no, the tasks are already created.

depending on the states of the tasks , other tasks should be cancelled.

 

How are the tasks being created? Is it using a flow?

created with BR