How to create the same gaided tour on multiple records in CSM configure workspace
We would like to know how to create the same guided tour for the four records in the image below.Please remember me.
Forum Posts
CSM/FSM configurable workspace
I'm attempting to adjust the form layout in the workspace view of configurable workspace, but the changes I make are also affecting the agent workspace case form. Is there an alternative method to modify the case form in the configurable workspace?
SLA from contracts
Hi everyone,Can anyone explain me how the table that references ast_contract works. I can't seem to find any documentation on this.The table is called: contract_rel_contract_sla, and is a related list on contracts that points the contract to a SLA wi...
Please help, how to control workspace list by roles?
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.Is it possible to control the display by role in the workspace list?Thank you, brothers.KAi
Adding an e-signature to a field on a Catalog Item
I am creating a Catalog Item that contains a Signature field. I would like to an e-signature verification to that field. Is this possible and how do I go about this? Thanks in advance!
Split Functionality in CSM
We want one functionality in ServiceNow that if pdf attachment is attached to case we should have a ability to split that attachment on the basis of range, even and odd or blank pages and create the split attachment into new case.
Discrepancy in Approval field value on List view and Record form
Hi All, I'm facing pretty wired issue. I have created group approval using flow. User who is part of group is getting approval and able to approve it using Demand form and esc portal. Upon approval flow is setting correct state on Demand record. We h...
As a Customer Service Manager ,I want to embed the Bullhorn System page URL with in Agent workspace.
As a Customer Service Manager ,I want to embed the Bullhorn System page URL with in Agent workspace. How to achieve above requirement?.
CSM/FSM Configurable Workspace
I would like to know how to apply one guide to multiple recordsMaking a guided tour is learningIn addition, it is in the workspace My InteractionsI have also succeeded in making a guide for one record in the workspace "My Interactions".What I would l...
Archiving related records from a table
I am working on a requirement where we want to archive data in our ServiceNow instance based on contract. For example, all contracts where contract model is XYZ, should be archived.It's easy when I want to archive contracts, it's a direct condition....
Resolved! Pop up notification CSM workspace
How to do a pop up notification without clicking the bell Icon,Example: Creating new Case will notify the agent on their workspace
Is it possible to create # to enable forum users to target the subjects discussed more precisely?
Hello everyone, We're using the forum module in the CSM solution and we'd like to be able to create #s so that users can refine the theme of their post.This functionality can be found on the dev.to site, for example.For our purposes, this would enabl...
Resolved! Execute assignment rule on demand by script
Hi All, the client asked me to implement a UI action to suggest an assignment group to the agent after changing some fields of the case (Business Service and other custom fields). Is there a way to execute on-demand assignment rules, which I have def...
Get related search result by clicking UI Action.
Related Search Results functionality is removed from the initial form load for Incident, in its place, display a button that, when clicked, can perform the Related Search Results.please help me on this requirement.Thanks & advance.
How to view the tickets assigned only to My Assignment Group
Hi Folks, Trying to create a Dashboard which should give/show the tickets assigned to only My groups. I have a Dashboard that is shared to different users when they look into it, it should show only their tickets and their group tickets. For ex, ass...
