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Resolved! Aggregate two integer fields without scripting

Hi All, I am new to this community and ServiceNow and have zero scripting experience. So, is there any way to aggregate two integer fields without scripting?  Simpley, The calculation should be: Total Units= Total Units + Add Tokens.  Regards,Mo

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Survey Designer - Language support

Hello - We are new to Service Now and are looking to use Survey Designer to gain CSAT metrics from our customers once a case has been closed.Please can someone confirm the language support for Surveys? We have customers predominantly who speak Englis...

Resolved! Create a role and ACLS for vendor to access Incidents assigned to them.

we have a situation where we want our vendor to use our ServiceNow instance to work on tickets assigned to them. However, we need to restrict their access so they can only see the tickets assigned to them and not have access to other modules or incid...

sneeli by Tera Contributor
  • 925 Views
  • 2 replies
  • 1 helpfuls

Cancel button on Incident Form

Hi Team, I need "Cancel" button on the incident form with below details.  1. Cancel Reason with choices: Duplicate, Open In Error2. Cancel Reason: String type 1. Once click the submit button, need to set values in "Resolution Code" and Resolution Not...

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My resource generator does not work

I am new using recommended actions and I have been asked to create the following. My company has defined so many application services and in order to help agents solve incidents, they want to show via a recommended action depending on the application...

Restrict case based on account leve for Agent("sn_customerservice_agent" )

Hi All, I have an interesting scenario and was puzzled to see no straight answer , We are enabling case management for our customer who support client around the global but handled by support group from each region only like, 1.North America , 3 supp...

Community Alums by Community Alums  
  • 463 Views
  • 3 replies
  • 2 helpfuls

OOB Reject button is not working in Dev

OOB Reject button is not working in Dev but in the test, it is working. we have compared the UI action, UI policy, and client script it is the same in both dev and test.

Vani14 by Tera Contributor
  • 483 Views
  • 6 replies
  • 0 helpfuls