Reference Qualifier sold product
I have a field on the case form u_sold_product which is a reference to sn_install_base_sold_product_list.How do I set a Reference Qualifier on this field to only show sold products for the account the case is for?
Forum Posts
Restrict Widget Access
We have a 'Knowledge Featured Article' widget on our CSM portal that we only want to be visible to customers based on the account they belong to. On the Account form, there's a field called u_account_team, which has three options:Option AOption BOpti...
Dashboard with Dynamic Content Filter for Reservation Mgmt
I have a dashboard that has a calendar and uses a dynamic filter. That dynamic filter is build on a dynamic content / content block programmatic (script below). I have changed the building to be multi-select optional, but when in use, the filter only...
Please help me, how do I change the display format of the phone number in the workspace?
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.How can I remove the notation “+81” in the red frame area?I set “glide.phone_number_e164.display_national” etc. in “sys_properties.list” but it did not work.Thank you, brother...
Change User Class from Contact to User
I need to change the user class from contact to user, except it looks like the platform is blocking me on every front.
CSM/FSM Configurable Workspace - Show E-Mail Details CC by default
Hello everyone,is it possible to display the email preview in the CSM/FSM Configurable Workspace with expanded details by default?We would like the CC field (if filled) to be displayed by default without having to click on ‘show details’.
Unable to create new customer accounts
I have loaded my PDI with several modules, and have lost the ability to create new customer accounts. I have CSM/FSM. Any hints?
CSM/FSM Workspace SLA Category not showing to agent but admin can see
Hello community,As admin i am able see the SLA category in CSM/FSM work space. CSM Agent not able see the SLA category in Workspace. I saw this one on PDI instance also. How to make it SAL category visible to agents in CSM/FSM workspace.
HRSD- Errors: Location hierarchy,No new HR Groups,New user creation,New Case creation-Demo instance
Hi All,I am trying to create new scenarios on my company's demo instance [after installing plugins] but facing the below errors with regard to HRSD. Can anyone guide me please.Thanks 1. In New HR Profile, Location hierarchy data is not reflecting aga...
How can I automate cross-department workflows in ServiceNow to improve operational efficiency?
Workflow Design with Flow Designer: ServiceNow’s Flow Designer allows you to create reusable workflows with a drag-and-drop interface. You can design workflows that connect multiple departments (e.g., IT, HR, Finance) without needing heavy coding.In...
Predictive Intelligence vs Task Intelligence
Hello, I would like to know what is the difference between Predictive Intelligence Similarity solution and Task Intelligence Similar Incident feature. Someone can explain it to me? Best regards, Nenad
Need to solve for after hours closure
Need to solve for after-hours closure, Our service portal is the only thing open overnight and we need a way to temporarily route incidents that come in to different groups, based on the issues, the help desk goes through these incidents during the d...
Outlook Actionable Message - Email Survey
Community, I am developing a tailor-made solution for a client who wants to respond to surveys directly via email.In other words, I need to leave the layout of the satisfaction survey in the body of the email as in the image below.I'm using actionabl...
Resolved! CSM Voucher, first attempt
Currently I have problems with my CIS-CSM voucher, because it's my first attempt with this exam. Could you provide me more information if for be first time the voucher should be free?
Visibility of Variable on Record Producer
We have a record producer on our CSM portal titled "Create a Case". I’ve added a variable called 'Product', which references the Sold Products table (sn_install_base_sold_product_list). However, I only want this variable to be visible under specific ...