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ServiceNow CSM integration with ServiceNow ITSM instance

ServiceNow CSM instance integration with ServiceNow ITSM instance How can we integrate the Service Request process between the two instance? ServiceNow ITSM instance create different number of catalog tasks for each catalog item so how can we integra...

emmaline by Tera Contributor
  • 302 Views
  • 1 replies
  • 0 helpfuls

What is "Customer Satisfaction Score" field on Interactions table?

Hello All, I would like to know the meaning and usage of the "Customer Satisfaction Score" field in the Interactions table.I found this field in the data dictionary and it is marked as read-only. I would like to be able to send the csat score via pho...

Max64 by Tera Contributor
  • 491 Views
  • 1 replies
  • 1 helpfuls

OnClick of Report's details, it should redirect to portal.

Hi Team, Need some insight on below query. I have a dashboard which contains multiple reports. On click of the record, it is redirecting to the backend table but i would like to redirect to the portal and show the details with some static field as co...

Alok21 by Giga Expert
  • 2066 Views
  • 10 replies
  • 1 helpfuls

cancel button on incident form

Hi Team, I need cancel button on the Incident form. once click the cancel ui action and below dialog box appear.  Ui action script: function cancelTicket() {var dialog = new GlideDialogWindow("cancel_incident_ticket"); //Render the dialog containing ...

ManasaAllu_0-1718893320807.png

Resolved! How to populate a name value pair field from flow designer

Hi all, I have a name value pair field type on RITM table. My trigger on flow designer is through service catalog. I am finding it difficult when trying to update the name value pair field on RITM from flow designer. Can someone help me with syntax o...

sruthi22 by Tera Contributor
  • 1117 Views
  • 5 replies
  • 3 helpfuls

How can I find which policy/role/workflow processed a case?

Hello folksI'm a newbie for ServiceNow, and I get a request that need re-route a type of cases to new group, I checked the Assignment Rule but it's not happened there, so my question is how could I get the information about which automate processes h...

Haishen by Tera Contributor
  • 292 Views
  • 2 replies
  • 0 helpfuls

Another Install base item question

I'm sorry if this has already been answered elsewhere. I have searched the forum, but have not been able to find a definitive answer and I think the guidance from ServiceNow is lacking in this area.Scenario:My organization is selling a product to its...

kasper4 by Tera Contributor
  • 806 Views
  • 1 replies
  • 1 helpfuls

Set the Limit to UI action

Hi Team, In the change form, we have "Reschedule Change" button and user click the that button more than 3 times with in the month need to display error message.Please provide the solution. Regards,Maanasa Allu.

maheshch18 by Tera Contributor
  • 295 Views
  • 2 replies
  • 0 helpfuls

Service Portal

After filling up a mandatory variable and clicking on submit, modal opens and tin there after clicking on cancel , we are returning to the service catalog form again and now without filling up the mandatory variables if i am clicking on submit the fo...