Automatic task creation on case table

Shreshta_happy
Tera Contributor

When the case ticket is created.

Two tasks are created automatically i.e 

1)task 1:Default 

2)task 2: Early

 

When the task 2 is closed with incomplete status, then another two tasks gets created automatically

3)Task 3 : Remedy

4)Task 4: Default

 

when the task 3 gets closed with the complete status then task 4 should be cancelled and task 1 should remain the same.

 

Here both the task 1 and task 4 are the same with different sys ID

The task table is project table and the parent is case table

both the table are related with u_case.

 

Please share the BR as per the requirement above.

 

5 REPLIES 5

Have you tried anything by yourself, If yes, share what have you tried until now?

Hope this helps!
BR.
Ishaan Shoor