Automatically assign agents to cases

[lucky6]

Hello,

When cases created then assignmnet group is populating automatically..here I want to assign agent automatically to normal cases based on current group. Can anyone explain the process for this. I have around 30 groups.

Thanks in advance.

[lucky6]

@Kieran Anson here irrespective of group, case is assigning to list collector group member but I want to assign case to respective group member..how to achieve this?

[Kieran Anson]

I'm not sure I understand your follow up question? What behaviour are you expecting?

[lucky6]

Hi @Kieran Anson 

After adding 30 groups to the list collector ..when case created with 'abc' group case is assigning to 'efg' group member. Here I want to assign cases to the respective group members. Will it be possible from queue?

[Kieran Anson]

Yes

[lucky6]

May I know how to process this to the respective group member from queue?