We are trying to leverage the out of the box attachment APIs ("Attachment API" or "CSM Attachment API") to post attachment files to Knowledge Articles. Some details about our setup:Knowledge versioning is turned ONACLs are blocking changes to Knowle...
Hello Everyone, Version: UtahI have configured Personas and Transform as per below documentation: I have 2 users Abel (Persona: Customer Admin) and Sbuser (Persona: Customer).Remote Record Producer: Access Request (Persona: Customer) Abel can view b...
There is a pop up alert on the Propose Solution UI action that shows the following. Note, I may have altered the OOB messaging. I don't recall if we used the OOB message or not. I am just not sure what is generating the popup. UI Action code ...
Hi All, We have requirement, where we need to add the State and Stage columns in the list, when clicked on "My Requests" in the CSM Portal. Below is the screenshot. Can any only help on this, I tried by adding the fields for My request from Page edit...
I am running PDI on Vancouver release. I installed com.snc.csm_proxy_contacts plugin and after its installation, the new application manager has stopped working, whereas the classic application manager is working fine.In the new application manager, ...
How to send email to all Group member in CC. in email Notification .Please tell the Email script for that . Please suggest .
need to filter out the duplicate records for incident _SLA report.when we reopen the ticket new SLA will be trigger for the same incident and we are getting duplicate records. could you please let me know how to set the conditions
I am not getting load demo data check box while installing a plugin ? i did cross check with another PDI too facing same issue over there. Can i get why its happening so is there any possibilities to get demo data after installing plugin??
Hello, We have been working on a complete revamp of our company production instance. This is from a complete Service Portal makeover, new flows, fulfiller form layouts, assignment rules, UI policies, etc. We have been creating update sets over the...
I'm hoping you experienced CSM implementers can help me (as a newbie) think through a design for my situation.Our organization is tasked with setting up a case management system (focused on safety i.e. hazards/accidents) for multiple independent orga...
Hello Everyone, I am trying to update one of the table record in the UI Action of Customer Service Management application. It's working as expected in the native/default UI of ServiceNow and I am performing both client side and server side operations...
I would like to restrict the users who access the report list cases from dashboard. The users will not able to click on filter(breadcrumb) to access all the cases, they are only able to see what they have access for. So, basically the users will not ...
I have total 24 records but at a time I able to see only 10 records to see remaining I have to click on next but instead if I want to increase the no of records showing where I can do it ? any idea?like we are having show 10 rows per page or 50 rows ...
I am trying to send updated cases everyday through scripted rest api but here the problem is I am getting date and time values in GMT timezone but I wanted the data in EST timezone.Can someone help me whether it is possible or not to get date and tim...
find the group who has itil role and group member is empty.for this I have written a script , but it is not working.// Define the ITIL roles to checkvar itilRoles = ['itil', 'itil_admin'];// Get all groupsvar groups = new GlideRecord('sys_user_group'...
