Resolved! CSM stimulator
I have created a new contact but I am not able to add the customer and customer admin role.These roles are not showing in the bucket.Need Help?
Forum Posts
What is best practice when upgrading your production instance
Hello, We have been working on a complete revamp of our company production instance. This is from a complete Service Portal makeover, new flows, fulfiller form layouts, assignment rules, UI policies, etc. We have been creating update sets over the...
CSM workspace and Ribbon
Hello All - Question about Ribbon Configurations.in screenshot Below in yellow circle you will see that the consumer initial is set in the circle and name is displayedI configured the ribbon on the Case table and inherited it to all tables that ext...
Getting Error Message When Changing Assigned to belongs to same Assignment Group For Case.
HI, I am Trying to change The Assigned To Person in Workspace Who belongs to the same assignment group but it is showing error message like below. Can anyone please help me on this.This is related to Case(sn_customerservice_case). Thanks,Ravichandra
Time Worked Account
Hello, We are attempting to add an "Account" field to the task_time_worked table that pulls the account from the associated case. What would be the best way to populate this field for all existing and future records? Thanks!Joseph
Is it possible to create a case of a specific case type via the Case API?
I have an integration that can create cases for customers based on events in an outside system. I'm currently using the Case api ( https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/case-api.html )'s POST /...
Resolved! Designing for multi-tiered customer service
I'm hoping you experienced CSM implementers can help me (as a newbie) think through a design for my situation.Our organization is tasked with setting up a case management system (focused on safety i.e. hazards/accidents) for multiple independent orga...
Can we make a Glide Ajax call in Workspace Client Script?
Hello Everyone, I am trying to update one of the table record in the UI Action of Customer Service Management application. It's working as expected in the native/default UI of ServiceNow and I am performing both client side and server side operations...
Restrict Users from Selecting All or override filter condition on report cases.
I would like to restrict the users who access the report list cases from dashboard. The users will not able to click on filter(breadcrumb) to access all the cases, they are only able to see what they have access for. So, basically the users will not ...
How to increase the number of records showing on the form under column section?
I have total 24 records but at a time I able to see only 10 records to see remaining I have to click on next but instead if I want to increase the no of records showing where I can do it ? any idea?like we are having show 10 rows per page or 50 rows ...
How to get actual date and time values in rest api
I am trying to send updated cases everyday through scripted rest api but here the problem is I am getting date and time values in GMT timezone but I wanted the data in EST timezone.Can someone help me whether it is possible or not to get date and tim...
Redirecting to Specific Case Type Page Based on Selection on workspace
I have a requirement in our workspace where there are two types of cases: Product (csm_product) and Project (csm_project).When a user selects a case type from the list in the workspace, it should redirect them to the respective case type page. Additi...
Resolved! Notification remainder for Request approval on daily basis
we have created events scheduled jobs and notiffication for request appoval notification on daily bases but the code is not working could you please suggest.Event: Scheduled jobs:var app = new GlideRecord('sysapproval_approver');app.addQuery('state',...
Find the group who has itil role and group member is empty
find the group who has itil role and group member is empty.I have to find out the Group name which has ITIL ROLE And no group member or group member is empty.So for that I have written script . but it is not working .// Define the ITIL roles to check...
Resolved! find the group who has itil role and group member is empty
find the group who has itil role and group member is empty.for this I have written a script , but it is not working.// Define the ITIL roles to checkvar itilRoles = ['itil', 'itil_admin'];// Get all groupsvar groups = new GlideRecord('sys_user_group'...
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