Notification
When ever I change child case state to resolved, child case details populate in parent case Activities . How to send those updates from notification to the customer.
Forum Posts
Getting 414 Error on API Request with python.
Hello, my var is the following: url = f"https://<company_url>.service-now.com/api/now/table/cmdb_ci?sysparm_query=ip_addressIN{dedup_ips}&sysparm_suppress_pagination_header=false&sysparm_fields=name%2Csys_class_name%2Cip_address&sysparm_limit=10000"...
Seeking resources for writing report queries and building visual dashboards with strategic metrics
Hello, being new to the ServiceNow Community, I am still getting oriented to the abundance of resources available. I am writing to ask if someone can point me in the direction of resources or discussions about dashboards that visualize ITSM Operation...
Unable to load connection with alias ID: ******************************** Open Connection Alias
Hi Friends, I am trying to do Zoom and Servicenow Integration. and as per servicenow docs # https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/software-asset-management2/task/create-integration-profile-zoom.html I have already ...
How can I determine all the groups associated with catalog items?
How can I find out all the groups that have access to each catalog item? I need to create an Excel sheet with this relationship.Something like:[catalog item name][variables] | [groups]So, how could I find all the groups that have access to a catalog ...
I have a requirement to write script to find all the Script Includes used in Catalog Client Scripts
I have a requirement to write script to find all the Script Includes used in Catalog Client Scripts. I want name of script include used.
Resolved! Client Script for Duplicate Contacts
Hello,I am trying to create a client script targeting the customer_contact table to prevent contacts from being created with the same email address as another contact. However, the script below is not working and I feel sure I am just missing somethi...
Virtual Agent Ai search Results
Hi,I want add to the search results in ai search in virtual agent the scorelike in the search previewin the topic of ai search (try to add it to evam with score but not return)like it:
Need to bring the PlayBook Option to the first
Hi all,The requirement is to bring the PlayBook option towards the first. Pasting the screenshots for both the instances for comparison, I could see that we can bring the PlayBook option in the first Instance - 1:Instance - 2: Thanks & Regards,Sree...
Resolved! ServiceNow OMT -Default the Characteristics Value while placing an order
Hi Team, We are working on the OMT Module, where users can place an Order by selecting the offering and configuring the characteristics. For Out of the Box Products, we observed the Characteristics are defaulted and would like to know where this conf...
'sold_product' field cannot be made mandatory/not mandatory on Case form
Hello Team So I have encountered an issue on the case form:1. I have pulled the 'Sold Product'(renamed to sold item just an FYI) onto the case form.2. Field has been set to mandatory which is fine but I want to set it to not mandatory depending on so...
How to use Team Calender in ServiceNow?
We are asked to fill/utilize team calender under Agent Schedule. Unable to log anything in it.Does anyone know how to use Team Calender in ServiceNow?Any pre-requisites required for it. Any Help is appreciated. Thanks in Advance
Best way to change the view you land in on a form on portal from "data table from instance"-widget
Hello everyone, Does anyone know the best way to change the view you land in on the form when you click an item in a list generated from the "Data Table from Instance"-widget on portal? Right now it seems to be defaulting to the &view=sp How do I ch...
CSM Portal Forget Password Page Cosmetic Update
Hi Community, We have a customer with their branded look and feel on the customer service portal (i.e. below the blue-tone page). However, when users forget the password and try to reset it, they are redirected to the below page, which is different ...
Number of accesses from customers in CSM
Hi All, Please let me know if you know of a way to identify users who have logged into the Customer Service Portal and the number of times they have logged in. 1)I have confirmed that the following information is no longer available.https://docs.serv...
