Hi Community members, I am working on a CSM implementation and was exploring the Case types plugin. For now, I have followed the guided setup and enabled the case types in my PDI. I can also use these from workspace and case type cases are being crea...
I need to create cases via import thro Excel(transform ) REquirement: Need to have 3 coalesce fields..1) Inserts as usual2) if there is no Change to the File (basically ignored records) I need to update a field. -- any leads ??3) And If that record i...
Hi, I have below two questions around AWA for CSM 1. As we know in AWA we have queues, so my query is - can we prioritize the queue itself? like if we have a queue for VIP users and another queue for priority cases then based on what the work item wi...
I created 'CSM service desk' workspace application through App engineCreated pages as inbox and inbox empty but when i check in the UX macroponent definitions, I cannot see the inbox and inbox empty create under CSM service desk application I guess i...
Hi All,I have a requirement to add menu in the CSM portal that show only logged in user's account related requests.I have created a catalog item which has variables:1. Account- referring to customer_account table2. Contact- Contacts within that the a...
We have the requirement as on the kb_knowledge table to create a field called as audience which is based on cannot read criteria. If cannot read contains snc_external user criteria then audience will be internal only and if it does not contains snc_e...
We are using CSM and we have employees that do support but they can also be callers so they already have an operator account. Is there a way to make them visible in the caller field as well?
We have a requirement to update our csm_ticket page to allow the static Priority value to be updated by the customer, after the case has been submitted. Does anyone have any pointers on how to go about this?Thanks
Hello, I have one field on form and I want to show it in red colour when the record is in-active.I have added styles in configure styles but its working only in list view not on form..can anyone suggest whats wrong here.. Table :xyz Field name : Name...
I'm interested in updating the label of the "Work notes (Private)" box in the Compose panel of the configurable workspace activity stream to "Work notes (Internal Listeners)", because some users are confused about who the audience is. I tried followi...
Is there an ATF test step where we can attach a file to a service catalog item?
we need to create UI action when engineer click the button what are the open cases assigned to his name , his name is removed from from all open cases.
Hi All, We have recently created a configurable workspace. We have a requirement for having a global search widget on the workspace menu. For that we already set the show global search check box as true which was present on the Experience setting on ...
Hello, I am looking to add some logic to a Catalog item and am needing to set a Catalog Tasks due date to 5 days prior to a variable date.On the catalog item, users are populating a "Go Live Date", go_live_date, and after submission I would like a c...
