Hi everyone,how you handle the ServiceNow self-register process in csm environment and on the instance is SSO activated. You don't want to create every consumer in your AD -> Overhead for the Admins and some consumer just want to report a issue once....
Hi I have an ask to create a parent Case as soon as a case has been created and make the relationship by updating parent filed. For that I created the following BR Async / Insert var parentCase = new GliderRecord ('case');parentCase.initialize();var ...
I am interested in working through some CSM use cases in my developer instance and I need some guidance on the installed demo data. Does anyone know which users to impersonate to perform these activities and actually see fully related data?Log into ...
Anyone Please help
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
"Sharing Reports" ServiceNow Doc details the "Share button on Configure tab, or click the Share button in the report header"Sharing Reports | ServiceNow Developers - does anyone know what system table actually holds the records where "Sharing settin...
'i' button in reference fields on the CSM Workspace do not work.
Best practices for importing quality data are: Choose 3 options:Import data on each instance separately Commit resources to ensure clean data Do not consider cleaning data after migration Plan custom solution building for risky dataTest quality of pr...
Hi Team, A recurring issue in our environment is something will have the Case [sn_customerservice_case] table filtered to 'assigned_to' IS "[X]" or 'Account'//'Company' IS "[Y]" , and then they will click the [NEW] UI action button on the Case table ...
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
Hi All,Actually we have ootb case notification ,in the notification in body we have one link that redirects to that particular case in the CSM portal , but when i click that link it redirects to me different URL page like below Notification body like...
Hi,I have completed ServiceNow ITSM , can somebody please help me out what other products I can choose like CSM, Service portal, Virtual agent any other in demand products.
HI ALL We get log of RITMs every week for delegation of approvals to be added for employees who are going on vacations / holidays etc and we have to manually go in into user profile and add delegates for mentioned dates I am looking to find a way us...
Hi All I am trying to create a new "Classification Solution" in my ServiceNow PDI under predictive Intelligence. I was able to configure all the paramters based on a custom Table. But When I hit "Train" for the Solution, it is erroring out stating "C...
We currently use g_aw.closeRecord() in CSM Configurable Workspace to close the sub tab of a case. This function works most of the time but recently we have noticed that this functionality isn't working in CSM Configurable workspace when a new case ge...