how to add Hyperlink to the description of catalogue task using flow designer.I need in the catalogue task description only. I checked for other solutions for worknotes. eg:Triage the request as per the Snow
Hi, Currently we are using case management (with custom "self-reported" category and relevant subcategories) to log and track agent activity for internal tasks. These activities does not require any customer notification, communication. I am looking ...
I need to add a variable (multi-row variable set) to a 'formatter' in a form.I accessed the 'CSC v2 Variable Editor' from the 'sys_ui_formatter' table, but I couldn't find out how to add a new variable to it.How can I achieve this? Formatter from rec...
Customer central plugin enabled but not able to find the customer activity and customer information in the custom configurable workspace can someone suggest me how can we configure the customer central in custom application
Hi all, The requirement is to limit certain VA topics from "esc" and "sp" portals. I have tried the condition script but that seems not working. Thanks & Regards,Sreesh SurendranServiceNow Developer - Integrations & CSM.
Hello,I am looking at using the Okta/Auth0 so people can log in that way rather than need a username/password.Is that possible?Specifically, it will be for CSM portal for contacts to log in with.Any information on this would be greatly appreciated.Th...
The instance is offline. Please check again in a few minutes. I am unable to start my developer instance kindly help me on this issue Thank you in advance#Personal Developer Instance #Upgrades and Patches #User Interface (UI)
When using "Automatically Initiate Document Tasks" a document Task is initiated when state in HR Case has been moved to "Ready" State. But, when the HR Case is "Work in Progress" that also is triggering the Document Task. I am working in a process us...
ver. TokyoI have an instance where Incident.Number is set to readonly all the time. Upon taking a look at the field I noticed that there exists an ACL on incident.number for write. It's configured to require the role snc_internal and to allow write i...
Why does a new Publication notification get inserted to notification table each time a test publication is created and an email notification is sent. This is captured in update set. What business rule is responsible for this and how can it be switche...
Is it possible to change the Urgency text in Self Service Portal for Incidents?A predecessor entered 'casual' text, I'd like to change them.If so, please advise how to.
when case is created with multiple service IDs we need to send one notification to the customer With parent case and child cases details in notification .
The requirement is to populate the Logged in user's 'Account' to the account variable and set the Issue type as 'Network' when user goes to the Product Catalog item. Here's the code which I tried. var url = document.URL.parseQuery(); if(url=="") { ...
Hello, I am trying to add a new field for Task_time_worked labeled account that pulls the Account info from the relevant field in the Task table (Account for a Case, Company for Tasks, etc.). What would be the best way to go about automating this?
In contract table we are not able to add the existing 'Terms and Condition"clm_m2m_contract_and_terms, and we are getting the error "The selected terms and condition is not available. Please select another one." but it is already available, Can anyon...
