Automating of provisioning users through Azure active directory as customers in CSM Portal

[shalini36]

Please let us know if it is possible to automate the provisioning of users as a customer contact in the Customer Service Portal(CSM) with the permission sn_customerservice.customer from Azure Active Directory . He should be able to login directly once his user account is pushed to servicenow from Azure active directory with the customer access permission(sn_customerservice.customer). Do we need any other plugin like orchestration or it would be possible without any other plugin.

[Maik Skoddow]

Hi

no, you don't need another plugin. All configurations can be done on Azure. On ServiceNow create an individual group for these contacts and assign the role sn_customerservice.customer to that group. Then at Azure configure that group as target for provisioning.

Kind regards
Maik

[shalini36]

Hi Maik,

Thank you for the response. Is there an option in Azure AD to add the user as a contact and provide the SSO source while provisioning from Azure AD. Or should we add it later once the user is pushed and created in servicenow.

[Maik Skoddow · Accepted solution]

Hi

"Is there an option in Azure AD to add the user as a contact"

--> Check at Azure AD whether you can provision the user to the customer_contact table

"provide the SSO source"

--> In case of a SSO-based login scenario, that property is transferred automatically by Azure AD. Whether this is also be possible for only provisioning I cannot tell you and you should ask this the Azure AD admins.

MKind regards
Maik