AWA Presence state

[Nenad Berbatovi]

Hello,

I would like to know if there is any possibility to other person to change the presence state of an agent in AWA inbox? For example, the manager of an assignment group should be able to make agents available or not.

Best regards

[Danish Bhairag2]

@Nenad Berbatovi 

Possible to share snip of the error please.

Thanks,

Danish

[Nenad Berbatovi]

[teduard]

@Nenad Berbatovi were you able to find a solution for this?
thank you!