How can I create case sensitive glide record query?
Requirement: I've to query a table in SNOW, where multiple records records are available with same name(case sensitive). How can I query specific record using glide record query.
Forum Posts
Resolved! "Assign to me" UI action for Request form in Agent Workspace
Hi All, I am looking for the "Assignee to Me" UI Action in the Request form in Agent Workspace. I see this UI action is available for Incident/Change and Problem OOTB for the agent workspace. However, its missing for the request form so that I could...
confirmation box with yes no buttons in ui action/portal widget
Hi, We are using confirm box on one of our UI Action and portal widget, now we are looking if we have any way to update the OK and CANCEL buttons to YES and NO. Regards, Prudhvi
Resolved! access case type created in standard UI in agent workspace
Hi, I have created a scoped case type in standard UI and its working perfectly fine in standard ui. I want same case type to be available while creating case from agent workspace. content from doc site: "Customer service agents can use the case types...
Issue with a Watermark
Have an occasionally reported issue with inbound e-mail processing and updating cases, and was able to track down a specific example. In this case there has been back and forth communication with a client on a case. Some of the communication with t...
How to restore accidentally deleted ATF test
I accidentally deleted a test that I wrote in ATF. Is there a way, I can restore the test back. I used deleted_Records and searched for "*atf", but when tried to recover - I got error Error Message Syntax Error or Access Rule Violation detected by ...
Resolved! why client script gets executed first than UI Policy?
why client script gets executed first than UI Policy?
Resolved! Quick way to log and close Service Requests
I am looking to see if anyone has a quick way to log service requests as an agent and close. A specific example being for password resets. We want to be able to log these as service requests quickly without generating tasks. On reviewing how other bu...
Resolved! Difference between a case and incident?
Hi Developers, Can someone help me understand what is difference between case and incident ? or explain in brief about difference between CSM and ITSM like when to chose these options Thanks and Regards, Zakir
My workspace is showing "You do not have permission to view this data. Contact your ServiceNow administrator for more information"
When I open my workspace using this link https://dev50047.service-now.com/now/workspace/agent/home My workspace was showing like error "You do not have permission to view this data. Contact your ServiceNow administrator for more information." please...
Resolved! Why is that we have 2 different tables for Consumer and Customer?
We have a case where a user who is sometime a Consumer and sometimes he acts as the customer. Can i use only the customer forms or is there a need to use the consumer tables too. If i go ahead and using on the Customer table what is that i will miss ...
User vs Contact
What is the impact of making all "sys_users" "contacts"
Resolved! How to hide Annotation Line on Form load.
Hi All, I wanted to hide the Annotation(Line separator) for some specific condition. I have written the below code in UI policy, but still getting the Line: In Execute if true: function onCondition() { my_annotation.style.display = 'block'; } The o...
Reports on tickets to track how much time spent on a case by each assignment group or assigned to.
Hi Team, Need an help to understand how to implement the below functionality. So the requirement is "to track how much time spent on a case by each assignment group or assigned to for a specific ticket'. Regards, Alok sahu
Resolved! Copy comments between Incident and Case
Hi Why: We want all customer interaction to happen through the related Case record.How: Business Rule on both the Incident and Case table (also tried on the task table, with same issue).Issue: The code works, but since it is generating a loop on the ...