Hi I am setting up a trigger condition for a new survey but for some reason, I am unable to assign anything to the user field. The table for the condition is "sn_customerservice_case" but when I go to select the user field "contact" is not available ...
Hello, Can anyone guide me how can I attach my certification in partner portal Thankyou!
Hi all I'm trying to play with user profile datetime format, but I'm wondering why is there only few formats in the profile's window, as shown in attached picture... Could anyone help me ? Where could I configure anything for having more date time f...
Hello Everyone,I have installed the Customer Service Mangement plugins in a PDI running with Tokyo release and I noticed the table case table [sn_customerservice_case] is missing the business_service field/column. I've checked with a couple of collea...
Hello, I'm trying to restrict access for some users to share reports. They should still create reports for their needs but want to disable the Sharing icon for them so that no reports can be shared.These users have only report_user role assigned to t...
Can anyone help me to know if I can add buttons in the agent assist part of Agent Workspace so that by clicking those buttons I can redirect to the next page?
Hi All, I have built a portal form using record producer to collect requests from internal customers. One of the issues we have is that the Portal doesn't display a progress bar when users upload files. You don't really know if the browser picked up ...
Hello Experts, I have a requirement to Hide some OOB UI actions from workspace View in Both Classic UI and CSM Configurable Workspace UI. I Know i could do that using 'UI action Visibility' by Excluding the UI action from Workspace View or Add a 'con...
Hi everyone,I have created scripted rest api to get case records from my case table and here i am unable to get records using sysparm_limit and sysparm_offset query parameters.I have more than 100k records in table to send third party team everyday,....
Hello -Currently I am trying to do something I haven't done in the past. have a colleague who has created a catalog item and a new workflow and on one of the TASKs in the workflow, they want it to be stopped from being Closed Complete if certain par...
Hi There, I have created report using single score card report and when I am clicking on the single score its only showing columns of table which I selected while creating report but I wanted to show few columns from other table also in single score ...
Hi, I get the below error in an incoming email log:Skipping script {script}, User {user name} with email {user email address} is locked out The user is active in sys_user table. The email has arrived in to mail server but the ServiceNow sys_email tab...
There is a OOB UI action called Compose email (0bdd499d77773300112f8b51a9106179) written for Workspace UI and i wanted to show that UI action on Classic UI. Hence, I checked the Form actions like Form button, Form context menu etc.. but the UI action...
Hello All, In Record Producer, I want to create multiple records in a single submit. I am assuming this is the same as when sending a catalog item, where a Request and RequestItem record is created at the same time.Also, when three records (1), (2) a...
Actually for my requirement i have to show popup having "create new' and 'add from existing' button but as i am unable to find it ...i have used g_model.confirm() and i have written create new functionality on click on ok and add from existing funct...
