Hi thereI am exploring the way to close the modal by using Bussiness Rule for quite a while now. As far as I searched, only cliant script can be used for closing the modal window. Could somebody help me with this please? Note: The reason why I want t...
we need to create the report for sc_request and need to check the approver for the requests could you please let us know how can i achieve this.
Hi,can we customize rows and columns in pivot table report. like to add some space state and category columns. also attaching image for reference. Thanks,Jyothi
Hi everyone, I am new to UI Builder. Actually, I have one requirement for data visualization.In data visualization, I want to show the state value of that.I have a case table in that case table, and one related table is there. Here is my requirement:...
Hi, Has anyone installed the service bridge , i am able to activate the replication between the instances , however unable to see record producer entitlement in Customer instance. If you have any installation guide/doc please help. And what will be t...
Hi Community, I'm new to the ServiceNow product and this community and hope someone can help me with the following. Is it possible to answer case 1 for an end-user/customer with service@domainA.com and for case 2 we use service@domainB.com? I looked ...
Hi Team, On sending data from script include using JSON.stringify(arr),we are getting message as [{}] ,we are only sending single value for a scenario. But when we print the value before JSON.stringify , we do get the proper message in gs.info() as ...
Can anyone advise where the OOTB initial response message when clicking on Live Chat in teh CSM portal is set up. I have been through every single message that is OOTB in the Virtual Agent Designer (I may be in the wrong place), however I can't find...
Hi,I want to display resolution code choices based on case category like 'issue', 'feature' etc.. Can someone help me to achieve it.
Hi, I need to update the "Assigned to" value of the Assessment instance table to whoever the WOT (Work order task/wm_task table) was reassigned to after it has been closed. Any tips on how can this be done? If this can be done via business rule, appr...
Hello Buddies, As you know guys nowadays communication plays a vital role in the business for the continuous updates on the issue or for its resolution. In order to make this communication an easy cake walk-through Case digest feature helps us to del...
Hi All,I'm trying to integrate the ServiceNow instance with the Salesforce sandbox. I was able to create an Oauth2.0 profile and connected to Salesforce sandbox. I was also able to pull the Account and Contact data from Salesforce through REST messag...
I am currently trying to call the table API as an external user with the roles snc_external, sn_customerservice.customer, sn_customerservice.customer_case_manager with the following curl command The following curl command is used to call the table AP...
How do you create a Post Case Review? We installed the case digest plugin and it created a UI action "Create Post Case Review" but it doesn't show up on any of our cases (open, resolved, or closed). I am logged in as the system administrator in my P...
We want to give access to the external users like the user role is "sn_customerservice.customer" for editing the filter or when the user clicks on the funnel icon he can filter on the "sn_customerservice_case" table and CSM portal. Currently, other u...
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