Based on short description can we assign a assignment group and assigned to value.?

[Anusha Gorige]

Based on short description can we assign a assignment group and assigned to value.? please give me step by step process.?

[Chaitanya ILCR]

Hi @Anusha Gorige ,

There are many ways 

You can use assignment rules 

https://youtu.be/xUKWyXNLSwA?si=3MIZw9DJ13jpkoAL

Or BR, assignment look up, Flows, workflow etc

Regards,

Chaitanya 

[Bhavya11]

Hi @Anusha Gorige ,

You can use the assignment rule to that OOB way. Use the condition as "Short Description contains " in applies to section and in the assign to section provide the group name.

Thanks,

BK

[Ankur Bawiskar]

@Anusha Gorige 

yes it's possible using assignment rule or before insert business rule.

Defining assignment rules 

But I won't recommend using Short description as it's string field and it can have any value.

So not necessarily you will always see Group and Assigned to populated

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Anusha Gorige 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.