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Agent is not receiving the beep notification sound when the client responds back in the chat

lucky6
Tera Contributor

‎07-17-2025 11:29 PM

Hi Everyone,

Agent is not receiving the beep notification sound when the client responds back in the chat within ServiceNow ..how can we get beep sound when client responds..

Thanks in advance 

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2 REPLIES 2

glideFather
Tera Patron

‎07-17-2025 11:49 PM

Hi @lucky6 

does the agent receive the first beep or no beep at all?

I think it is OOTB just and only the first message and then not any other..


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
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lucky6
Tera Contributor
In response to glideFather

‎07-17-2025 11:51 PM

Yes, they are receiving the first chat request but not the messages sound when client responds back during the chat conversation.

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