Best way to ensure that case moves from "resolved" -state, to "closed" -state if it hasn't been updated?

[Miikka_M]

Hi, 

I'm implementing CSM instance to customer. I would like to know that what is the best way to ensure that case moves from "resolved" -state, to "closed" -state, if it hasn't been updated by customer in 7 days? Does it works like this as OOB, or does this needs some configuration? Any tips or documentation for this?

Best regards, 
Miikka

[suvro · Accepted solution]

Check this out

https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html

[Miikka_M]

Yup, that did the trick. Thanks!