Clone Instance

[Sai Pavan1]

Hi Community,

we want to clone source instance (example.servicenow.com). Now if i give target instance as example1.servicenow.com will it create a new instance in this name ? and will it be a clone of source instance ?

or  Can we only give already created and existing instance as target instance ?

What are the steps needs to be followed while cloning an instance ?

[HugoFirst · Accepted solution]

A clone operation will not create a new instance of ServiceNow ( as far as I know ).

What it does is take a source instance and copy its data to a target instance.  We use clone to reset our dev and test instances periodically to make them "appear like" our prod instance.  

To setup a clone operation, login to the source instance and look for "request clone" in the left nav pane:

In the resulting form, select the target instance and the time/date to start the clone. 

[Sai Pavan1]

Thank you @HugoFirst for you reply. 

I just have one more question,

what happens when we clone when source instance is in San Diego version to target instance in Rome Version ?

Will the target instance gets upgraded to San Diego version automatically ?

[Community Alums]

Hi @Sai Pavan ,

 I'd first upgrade instance to new release and then clone data from instance X to instance Y that both are on the same version.

Preserve data will exclude those tables during clone.

Please check below great resources on cloning:

What is Cloning, How it Works & Best Practices

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Jim Coyne]

The System Clone application will upgrade or downgrade the target instance to match the source - Clone to an instance on a different version.