Hi Team,
We're working in a domain separation environment. I have a requirement to automatically update "Case Time Worked" custom field on Case (sn_customerservice_case) table when "Time worked" field is updated on Task Time Worked (task_time_worked) table. We created a Business Rule and tested. We can't see logs and it's even not triggering when debug.
Business Rule:
Table: task_time_worked
When to run: After Update
Condition: Time Worked | Changes
Script:
var taskSysId = current.task;
var caseRecord = new GlideRecord('sn_customerservice_case');
if (caseRecord.get(taskSysId)) {
caseRecord.u_time_worked = current.time_worked;
caseRecord.update();
}
Could you please assist on what additional steps to take on this?
Thank you!
