Business Rule "Prevent Invalid Case Creation" is preventing Import Set REST API from creating records

Jim Caggiano
Tera Contributor

‎06-27-2022 08:56 AM

Hi All, I am getting this error: "Operation against file 'sn_customerservice_case' was aborted by Business Rule 'Transform synchronously^085b3eda87d0d1904bcfc88e8bbb352a'. Business Rule Stack:Transform synchronously,Prevent Invalid Case Creation" when trying to create a Case.

The User when impersonated has no issue creating the record but used via the REST API for the import set it fails. Updating Cases via the REST API work correctly.

Thanks, Jim

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Jim Caggiano
Tera Contributor

‎06-27-2022 11:01 AM

So the issue was a corrupt User record, can't make it up. I deleted and recreated the User and it worked as expected.

Problem solved.

Thanks, Jim

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