Business rule script

[Sanjeev Mishra]

Hi All, Need help to write a BR where we have to add email id (example@gmail.com) when ever any case / incident will create for an specifce CI(configuration Item). Thanks all in advance. Regards, Sanjeev

[Community Alums]

Hey there,

You should be able to accomplish this using a Business Rule where you conditions are:
Configuration Item <is> <the CI you need>.

In the script, you only need 1 line:
current.watch_list += ",example@gmail.com";

~Nick

[Sandeep Rajput]

@Sanjeev Mishra Here is the script for an onBefore business rule which adds a specific email to watchlist if the incident is related to a specific CI.

(function executeRule(current, previous /*null when async*/) {

    // Check if the record is related to the specific Configuration Item
    var specificCI = 'sys_id_of_specific_ci'; // Replace with the sys_id of your CI
    
    if (current.cmdb_ci == specificCI) {
        // Add 'example@gmail.com' to the watchlist if it's not already present
        var watchlist = current.watch_list.toString();
        
        if (!watchlist.includes('example@gmail.com')) {
            current.watch_list += ',example@gmail.com';
        }
    }

})(current, previous);