Hi, We set up an IMAP email account on ServiceNow. When an email gets delivered, it's deleting that email record from the IMAP user email box. I thought the advantage to using IMAP was always supposed to keep the email on the email box on the server...
Hi, I have a field called Service Expiration on Case form. But I am not able to find/locate the same field when I am trying to create the report. Any inputs on how to make this field available for reporting in ServiceNow. Let me know. Thanks An...
Anybody know about any billing application for Service Now? We have in-house billing web where customers can login, see their current and previous invoices/statements and make payments. We would like to move this to our Service Now CSM portal where c...
Is there a way I can make a field read only to specific roles?So for example everyone with ITIL it will show as read only but overridden by admin? ThanksAndrew
Hello, I was wondering if anyone can help me with CSM Social Media integration in ServiceNow This is what I have done so far: I created a new dummy contactCreated a Social Profile in the Contact related link, and added my twitter account URL as y...
I was reading about account and consumer but i didn't get exact difference between them so, please help me!!!
Hi, I was wondering if there was a way to display KB article categories in a tree-like structure from Service Now? I want to keep a track on categories that are getting added and provide guidance on structure, depth etc. where it appears to be gettin...
Hello, In the catalog workflow I am trying to add a "check" (if statement) in our hardware and software workflow in which users in a certain group are pre-approved and skip the approval piece in the workflow. Here is what I have so far:(I am not a de...
I have created a record producer, and a portal page but cannot seem to be able to connect them together. Can anyone help?
We have a requirement where SLA's has to be configured to the each case based on few conditions. Also, there is a table to add parent child relationship between cases and the requirement is that whenever the parent is added to a case, the SLA which i...
Is there a way I can configure that when a customer logs in our CSM Portal, they are requested to accept Terms and Conditions to login? Also, I need to save somewhere the answer the client gave (accept/reject).? Thank you!
All, I would like to integrate SCCM software approval with Service Now. The basic idea would be that a user would go into software center and request a piece of software. This would generate a software request ticket within servicenow which, upon bei...
Hi All, As per below screenshots, I have given proper roles for customer, consumer and Partner, but when i logged in with all these users then I'm unable to create case with these ids. Why? I'm not able to understand? Could anyone help? Thanks, Meha...
An attachment has been made to the Case form and when I try to download and open the file it showed me an error as " Malicious PDF file". Is there a functionality where ServiceNow scans the document attached to the form? Please suggest. Thanks, ...
Hi, In Servicenow kingston, there are 2 types of portal for CSM one is "Customer Service" and "Customer Support". What are the differences between them? Regards, Swarnadeep Nandy
