Resolved! How can I custom the survey page?
Hello everyone! I am trying to custom my survey page with our logo, colors and patterns but I couldn't find the place to fix it. I've attached an image that I want to change. Please, help me! Thank you!
Forum Posts
Resolved! Inbound Action on Incident Resolution
Hi, We have a rule in place that when an Incident is resolved it fires off an email to the caller asking them to accept or reject the resolution. This side of things works fine and when that hit the links that creates an email response the systems...
Resolved! How to send command to ECC Queue?
Hello Experts, I want to create output ecc queue via a workflow. Kindly assist how to do it. I tested that output ecc queue entry to run a .bat file and it worked fine. Now I want the same to be called via a workflow. Regards, Sundar
how to adjust column height in serviceportal
Hi all, I want to adjust the column height in service portal page how can i achieve that. Please help.
Resolved! what is the glide aggregate function?how to use
what is the glide aggregate function?how to use
Resolved! Is it possible to generate a pdf after submitting a wizard to a record producer attached to case?
I was submitting data through a wizard which gets collected in a record producer and a case is created.Any ideas to generate a pdf and attach to the created case?
Resolved! Change display value of variable in a catalog item.
Hi expert, I have a requirement where to change the display value of variable in a catalog item, I only know that if I change the default value of corresponding column name in table to true, the display value will be updated. Ex: Update display value...
Reports shows how long ticket stays in each group ?
Hello , I need a report that shows each ticket how long stays in each group the ( group assignment and how long stays in group ) ? thanks
Resolved! DESC order on Number for 'Data Table from URL Definition' widget
Hi, I'm not able to see where exactly to set the order the list gets presented. I would like it ordered Desc, based on Number. Table = incident Thanks.
Resolved! Flow Designer - Update Case
What is the purpose of the Case Reference field? If I use the dropdown, it shows me existing Case numbers. I don't know if that is beneficial in any way or not. This is my first flow that I am trying, I am doing a lookup records action that is pullin...
Resolved! Customer Service Management - Portal - Create Contact
Hi Working on implementing Customer Service Management but have a question around creating and managing contacts on the customer facing portal. The SN documentation seems to refers "Manage Users" but I can only see "View Contacts". The user I am test...
Resolved! Is there a log for the Global Text Search
We have had users report unexpected search results but have been unable to duplicate them. Is there a Log where we can go check on exactly how they did their search?
Resolved! How to Improve Searchability in Knowledge Base
Can someone tell me which primary field improves searchability in the Knowledge Base more than any other(s)? For example, say I have a Knowledge Article #1 where "XYZ" appears in the Title of the article, the Meta field, and in the body of the artic...
SLA Definition based on Assignment group schedule
Hi All, We have a requirement to runs the SLA based on Assignment group schedule for Cases in HR Scoped application on Kingston version. In our instance we are NOT maintaining schedules/ contact for assignment groups. Please let me know the possible ...
Field Type File Attachment
Hi All, i am using London release of service now and there is field type "File Attachment" i am making it mandatory and even if after uploading it is again giving me error mandatory error message please help.
