User account repeatedly locked out - every day
Has anyone come across a user that is locked out of there account everyday? This is affecting the Production instance and they have the ITIL role.
Forum Posts
Auto-assignment of Cases based on skills
I want to enable case auto-assignment based on skills. Skills have been configured and agents assigned to these skills. How do I enable auto-assignment in CSM?
How to setup new Email Accounts to service all the incoming emails into a GMail account (example@gmail.com) from ServiceNow?
I want to setup an email where customers of a small company can send their support requests to. All the emails should be accessible from servicenow instance.We will then write Inbound email actions to appropriately create casesSend automated email no...
"Contains" search on reference field in cases not using "name" column
Hi, I'm trying to make an account field suggest values based on the input of the user, using "contains". Using the following attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=street;city,ref_ac_columns_search=true glide.ui.ref_ac.start...
Resolved! A way to add exceptions for glide.pop3.ignore_senders?
We have an issue whereby some emails are being rejected because the property glide.pop3.ignore_senders includes "postmaster." In most cases, this does exactly what we need it to do - however, we receive some valid tickets from Salesforce with the f...
Which table holds Cases?
I'm looking to use the REST API to programmatically interact with Cases, can anyone help out with where the relevant data for cases, and responses to cases, is stored so that I can address it using the API?
What happens when ServiceNow itself gets down or suffering from an Outage?
I am looking for the components that get affected during the downtime of ServiceNow and what counter measures we can take during such kind of Outage? As an example, for Incident Management, we can log the incidents in an excel sheet during the downt...
Resolved! Catalog form to be read-only after submitting
Dear Folks, We want to make all the variables of the form as read only after submitting the service. Please help me to achieve the same. thanks & Regards, Ankit Kumar
How can we get the session IP address in Script action ? getclientip() is not working in script action
I want to get the ip address of the user session who triggered the event . Since i am using the OOB event, i have to get this data in script action. But i am unable to use the gs.getsesion().getClientIp() method and get the correct result. Please hel...
Resolved! How to generate PDF for the case record in CSM
Hi Everyone, I have a requirement that the PDF generate for that particular case when the case is in any state. If you have any solution, please share. Advance Thanks.
Resolved! List Collector filtered by multiple conditions
Hi, I'm trying to create a list collector based on the CMDB_CI_COMPUTER table using multiple conditions. The table has two fields: - Assigned to (assigned_to) - Custodian (u_custodian)I've tried doing this through a script include:function getassign...
Avatar image only visible for some roles
Hello, We have added pictures of our employees on their live feed profile (company pictures), so that these pictures appear on the small round avatar next to their names throughout the SNOW interface (e.g. all ticket forms in the activity log). Howev...
Resolved! Change VIP icon
Hi , Please advise if anyone has ever change the VIP icon that comes up when highlighting a VIP user? I need to change this and I'm not sure if there are any other icon styles for VIP? Can you please send me some examples if you have done this before...
Custom field’s lost ‘u_’ or ‘x_’ prefix prefixes in scoped application
We created scoped application in studio then we used form design to create some fields. The fields that I created starts with 'u_' prefix why is that? Shouldn’t have ‘x_’ prefix instead of ‘u_’? Then wr created one more field using form layout and th...
How do I get a listing of the Assignment Groups in a PDF format we can search?
I work with the Dept of Veterans Affairs in the Major Incident Management team for the Office of Information and Technology. We recently started using Service Now. Previously we used CA and before that Remedy. The naming conventions for the Assign...
