Hi We already have companies set up in SN but we are starting to look at Customer Service Management and I am looking for a way to convert companies to accounts? Most of the information appears to be shared but for companies that already exist ther...
I wrote client script to make some fields readonly if it is mobile view. When i tested it on desktop by setting the mobile view it is working fine but when i tested it after connecting to the instance on mobile(handset). it is still showing as editab...
Hello, I have created a catalog item in our Dev instance that references a table that I created using an import set. The catalog item works well in the Dev instance so I am attempting to move it to our Test instance. When I preview the update set in ...
I'm new to the system and we have Enterprise subscription to ServiceNow. What is the best practice for asset location fields? The default instance only has Location and Address fields but we would like to have Campus, Building and Room fields and the...
Hi All, when i try to create a "Contact" using Case User by clicking on the NEW uiaction I get "Not Authorized" error. I have checked the ACLs with respect to the contact table and case user has all the required roles. What should be the next ...
Want to change the My Requests widget to look at requested Item, as they have more information then the requests for the end users.
How can I grab the active directory user ID to create their account in SN the first time they visit WITHOUT having to type it in first? As it is now, when someone goes to an instance for the first time, they must provide their AD user ID and then SN ...
I am looking to hide and unhide a bit of text on a service portal widget. I have already placed the text in a span with an ID in the HTML and i have the CSS related visibility set. However I can't seem to find a way to effect this CSS with the server...
I hope I've directed this to the correct forum. Our team is trying to produce a report that outlines repeat issues. For example, John Smith calls into the Service Desk on 1/3 and reports a problem printing. The issue is fixed that day, but then retur...
I created a publication and selected a Recipient list. I selected an e-mail template, checked the box "Include Attach Links" and added an attachment. When doing a refresh of the recipients, the expected contacts show up. When the publication is publi...
I have a case table (custom) where I am trying to report on the number of times a case was re-opened. I am trying to increase the count in the u_reopen_count field by 1 when the case is changed from 'resolved (6)' to any other value excluding resolv...
I would like to hide the buttons "Insert"and "Insert and stay" form the table "sn_customerservice_case". I looked up some info on this forum and found several solutions. They all work fine, except for one little issue. The buttons "Submit" and "Save"...
Hello, After creating a maintenance plan and a maintenance schedule for certain CI records, I am not able to see any Work Order generated for this maintenance plan. Looking at the CSM documentation (Kingstong), under the Maintenance plan section, it...
Hi, I am testing as a user, and I can access to kb_home page, see the knowledge bases, find the knowledge articles, but when I click on one of those knowledges, I don't see 3 main widgets: -Knowledge Article Content -knowledge article helpful -know...
Hi We are just starting to get a feel for the Customer Service Management module ahead of implementation line a few months. On our existing INC, REQ and Calls Forms the priority is driven by the urgency and impact and changes automatically but this d...
