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Resolved! Contract expiration notifications - adding additional conditions

Hi all I have been looking into adding more contract expiration conditions to our OTB New York instance. I am by now means a developer so basic terminology would be greatly appreciated.  Following these guidelines; 'When the contract.expiration event...

Lee Coogan by Tera Contributor
  • 2986 Views
  • 1 replies
  • 3 helpfuls

Resolved! How to Auto-populate field value in the related list form

Hi, I have created a string field WOT number in the cmdb_ci_storage_device form and I have brought the related list storage device in the work order task, When I click on new in the storage device related list of the work order task form, the current...

Vivek13 by Tera Contributor
  • 2736 Views
  • 8 replies
  • 3 helpfuls

Take survey widget - how to take out the Intro page?

Hello, There is a widget named "Take Survey" for the Portal. Inside of this there is a part  <!-- Survey Intro page --> <div class="wrapper-md text-center intro-text" ng-if="c.state == -1"> ................. ..</div> This Intro page basically generat...

rexter1 by Tera Expert
  • 2028 Views
  • 5 replies
  • 2 helpfuls

Question/Assistance on CSM- Incident Integration via Extension Point

Hi, Can anyone assist me in adding custom integration between CSM-Incident modules? I was looking at the CSMIncidentIntegrations Extension point under Scripted Extension Points and one of the OOB integrations is copying Comments from Incident to Case...

Akshya by Tera Expert
  • 1605 Views
  • 1 replies
  • 3 helpfuls

How can we automate Pop-up fields through ATF?

Im trying to automate the fields that are inside a Pop-up window through ATF. Is it possible to do. If so please guide me. Scenario: 1. Creating a new CM ticket. 2. Moving that ticket to RFA. 3. Trying to move that same ticket to On-Hold by a approve...

Resolved! Connect Support Chat Response "Canned" Messages

We have a list of "canned" Agent responses to Customers that we would like to make available to Agents.  For example, instead of typing a sentence with 30 words, is there way a way to add these messages to a Chat Response list, and the Agents could r...

Sharpy by Kilo Contributor
  • 3175 Views
  • 11 replies
  • 2 helpfuls

Dynamic filter to get One of my child accounts / companies

OOB there is a dynamic filter to get one of my company. This filter uses the function getCompanyID(), which returns the company of the login user.   To be used in reports on Case, how to get my account as well as child accounts tagged to my account  ...

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Nithin21 by Tera Expert
  • 1143 Views
  • 2 replies
  • 0 helpfuls

Resolved! I am not able to submit record producer from service portal?

Hello All,   I am not able to submit a record producer from the service portal page, I do not understand what is the problem, I am able to submit from the native page but when I was trying to submit it from the portal page it doesn't show any error b...

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Shantharao by Kilo Sage
  • 2239 Views
  • 7 replies
  • 2 helpfuls