11-07-2023 07:51 AM - edited 11-10-2023 07:42 AM
We have an Account (CSM) who is also our partner. Can an Account also be an Outsourcing Service Provider? thus the the Contact of the Account be an Outsourcing agent and provide service for itself?
01-02-2024 04:34 AM
Partner is also a outsource provider. This use case is currently not supported.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1112540
