Can not find the right answer about work order in a company hierarchy
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10-03-2024 04:28 AM
On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)
Your selection is correct
A. Partner admin
B. Partner contact
Your selection is correct
C. Customer admin
D. Customer contact
Somebody told me the answer is A and C. I checked the roles, but can not find anything useful. Could someone tell me why the answer is A and C?
And what is [company hierarchy] , is this like [account hierarchy]?
https://docs.servicenow.com/bundle/xanadu-customer-service-management/page/product/customer-service-...
Somebody told me the answer is A and C. I checked the roles, but can not find anything useful. Could someone tell me why the answer is A and C?
And what is [company hierarchy] , is this like [account hierarchy]?
https://docs.servicenow.com/bundle/xanadu-customer-service-management/page/product/customer-service-...
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