Hi, I need to update the "Assigned to" value of the Assessment instance table to whoever the WOT (Work order task/wm_task table) was reassigned to after it has been closed. Any tips on how can this be done? If this can be done via business rule, appr...
Hello Buddies, As you know guys nowadays communication plays a vital role in the business for the continuous updates on the issue or for its resolution. In order to make this communication an easy cake walk-through Case digest feature helps us to del...
Hi All,I'm trying to integrate the ServiceNow instance with the Salesforce sandbox. I was able to create an Oauth2.0 profile and connected to Salesforce sandbox. I was also able to pull the Account and Contact data from Salesforce through REST messag...
I am currently trying to call the table API as an external user with the roles snc_external, sn_customerservice.customer, sn_customerservice.customer_case_manager with the following curl command The following curl command is used to call the table AP...
How do you create a Post Case Review? We installed the case digest plugin and it created a UI action "Create Post Case Review" but it doesn't show up on any of our cases (open, resolved, or closed). I am logged in as the system administrator in my P...
Hi Community -- Our agents want us to remove work notes and comments from the left hand pane in the agent workspace view -- however -- the only way I could find to do that without removing them entirely from the form was via an OnLoad Client script ...
Hello, I'm trying to build a dynamic recipient list for targeted communications. The recipients are Account Contacts, so I have the Table set to customer_contacts, the User Field set to Sys ID, but I would like to set the conditions to match only th...
I'm in the process of configuring CSM Configurable Workspace, I need the case record form to be as similar to agent workspace. I have certain buttons that have been configured in Agent workspace and standard UI, How do I configure these pre-existing ...
We have a form view (on the Case table) in the native UI which shows the variables (via variable editor) and a few other fields in the native UI. We need the same UI in the workspace. However, if the form layout of the "workspace" view is modified, a...
Hi, I have requirement to separate data based on the teams, so the team can only access tickets opened by customers of the same company. how can use query rule csm table to manage access between different teams of the same comapny in terms of what ...
Hi Community, Need help to setup the CTI integration to work with CSM Workspace. We are using Cisco Webex Contact Center for CTI solution. Update set came from Cisco with applied settings into servicenow to work. Configuration updated in and setup w...
Hi, I created a due date field on a service catalog request form and I am trying to send a notification when the due date is reached whether the request is closed or not. Please provide step by step instructions. Thank you
I am creating an incident from a Case using the OOB UI action 'Create Incident', however the relationship on Case record is not getting created. i.e in the related records the 'incident' field is still blank. On the incident record though the parent ...
We have CSM installed and setup. Now we are trying to get our external (county) users to be able to login to service now and submit their own cases. Our information security team is requiring us to use Azure for the external users to login. I am l...
In the Activity stream you are able to filter Activities via the 'Post types' filter.The second option is to use the 'Filter sets' which shows one pre-defined group of filters. That group includes Comments, Work notes and Emails.Unfortunately it seem...
