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UI Builder Protection policy read only.

Hi all, I have a question about UI builder. We want to create a landing page for managers to see their agents workload as a homepage. I cloned the "CSM Landing Page (enabled for UI Builder)". However, I am getting this error message in the UI builder...

AustinM by Tera Contributor
  • 1723 Views
  • 5 replies
  • 3 helpfuls

Resolved! "Customer" checkbox on company table - owning or customer company?

I am coming from ITSM background, where I always thought "customer" flag on cmn_company indicate owning/operating/sister companies.Now that I am learning CSM, I realize same flag is used to represent external customer company. What am I missing? how ...

anand9 by Tera Expert
  • 888 Views
  • 3 replies
  • 1 helpfuls

CSM - Creating cases via Social Media

Hello Everyone, Can we create table record on ServiceNow via Tweets/hashtags from Twitter. I couldn't find any relevant documentation regarding this. I want to create a case whenever certain hashtags or keywords are used. Also can social listening be...

Community Alums by Community Alums  
  • 1649 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to change default assignment group for Cases

Hi all, I have searched high and low and cannot find what I am looking for. Posting here to see if anyone can assist.  We have two teams utilizing CSM, we have data partitions in place so they cannot see each other's tickets, groups, services, etc.  ...

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SN Newbie by Tera Expert
  • 1023 Views
  • 1 replies
  • 1 helpfuls

Twilio connection Snow error

HiI am setting up a virtual phone number for Twilio to call someone on my Snow account.The call can now be received, but the following error will be reported.I checked in Twilio's Documents for the following reason:Media connection failed/Media activ...

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Add breakdown to PA widget with type = Time Series

Hi, Is it possible to add a breakdown to a Performance Analytics widget with Type = Time Series? I am trying to create a report that shows three line graphs pertaining to the average, minimum and maximum resolution time of records per day. I already ...

wndydngy by Tera Expert
  • 719 Views
  • 2 replies
  • 0 helpfuls