Hi All, In the CSM Portal the customer logs an Incident and we have a defined list of options you can select on "Category" and "SubCategory" based on the Product/Service they have bought. How would I best achieve this functionality?
While working on Service Bridge Remote Record Producers. Tried using personas, below is the scenario:I have 2 users Abel (Persona: Customer Admin) and Sbuser (Persona: Customer).Remote Record Producer 1: Access Request (Persona: Customer) Remote Reco...
Hi Team, How to apply green color to approve button and Red color to the reject button. Please provide the solution. Regards,Mahesh.
Hello ,In the case i found that the field Closed was filled with the value 2023-05-16 11:04:02 which is the same value of stop time of the sla ,this a normal behavior ? The problem is that in the filed resolved we found the value 2023-05-19 resolved ...
I am trying to XML some standard change forms from 1 platform to another - I am in the same scope and I am signed in as an Admin with elevated Security roles. I am not sure what else I am missing - all the answers I have read pertain mainly to appli...
I want to disable New action in related list for attachments. What I tried:Workspace Experience -> Action & Components -> Related List Actions and deactivated record with action name create-new for table attachment. -> does not workI also selected 'O...
Hello I have created a Related List which shows all incidents with the same caller in the Incident Table. The list also works properly. Is it possible to set a filter so that the active Incident in which you are working is not displayed in the Relate...
Hi,can anyone guide me, that how can we add tool tips on report widgets in performance analytics dashboard Thanks,Jyothi.
We have defined the contract SLAs and we have attached the SLAs to the service contract. But when we add SLAs to the service contract we get the Schedule and Time zone fields as empty. But even if we set it up for something, it is the Schedule and Ti...
Hi,I've replicated OOTB Incident SLAs for case table and they are working correctly on developer instance. But on production instance no response SLA is getting attached. 1. According to the conditions, If I create a case with priority 1 with assignm...
Hello everybody, Context : I need help with the SSO. The project is about the implementation of the CSM portal, SSO is enabled on the client instance. There are 2 types of users. - Internal with the SSO login - External via the login page (snc_ex...
Hi, Can anyone help on this, I have added interactive filter for Assigned to in my dashboard for Request Items table. when I select any name in assigned to its not showing request details accordingly. What steps should be taken for this? Thanks,Jyoth...
Does anyone know if I can give someone a specific role/Permission that will give them access to Create/Update/Read Email notifications, without giving them access to anything else. We have looked in the product documentation and it seems to say that...
Is there a way to add more elements in Task_SLA tree? I was trying to look for Ultimate Name and Product.Brand. See attached screenshot
we have created standard change we need to hide request approval button only for that change request. i have tried using script in UI policy but its not working.
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 13 | |
| 12 | |
| 5 |
