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Forum Posts

Ui Action Cancel Button

Hi All, Can any one please help with the requirement.When a user cancels , the pop-up should require a in that popup only  user to input a cancellation reason.- and that comment popup should be mandatory when we click on cancel.- after that it  shoul...

Sushant20 by Tera Contributor
  • 2345 Views
  • 2 replies
  • 1 helpfuls

UI Action not working

I have an UI Action which set values for a field and then using g_form.save() , saves the form. This is working absolutely fine with admin user but with other user it is not working as per expectation. g_form.setValue('state', '5'); g_form.save(); I ...

Script Include for styling fields

Hello SN Community, I want to create a script include that I can reuse multiple places to update the style on a field. I have this as client callable, but I don't believe I've written this correctly.  Here is the script include:   var VIPHighlighting...

Resolved! Which Plugin need to activate for Order Management in CSM

Hi all, Please help me which PLUGIN we need to activate for Order management in CSM i found 2 Plugin's : sn_csm_order_mgmt,    com.snc.csm.order  what is the difference between these two plugins , seems to be both are for CSM.  i have activated two i...

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Sironi by Kilo Sage
  • 2113 Views
  • 6 replies
  • 0 helpfuls

Change Ticket View in CSM Portal

Hi Everyone , I could see following ticket view after submitting case in CSM portal. This is appearing in PDI instance but i am  not able to find the same view in my company instance. Can anyone let me know how to change ticket view.  

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Amit6 by Tera Contributor
  • 805 Views
  • 1 replies
  • 1 helpfuls

Export Definition with a related list condition?

Hi I want to set up an export definition with a condition on a related list. => like I can do on a report (see printscreen). Exactly this Condition Iwould like to define in the export definition.  But in den export definition I can't find the related...

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Marlyse by Tera Contributor
  • 982 Views
  • 3 replies
  • 0 helpfuls

Resolved! Restrict Category and subcategories based on user role/group

Hi All,I have to restrict users with sn_customerservice.consumer role to not access few categories under "Request" record producer. Is there a way this can be done.Detailed information:In "Request" record producer I have two drop downs category and s...

harshamovva by Tera Contributor
  • 1548 Views
  • 3 replies
  • 2 helpfuls

Display SLA Remaining Time / Time Left In Case Overview

When in the case view I would like to see when an SLA is due, either a date or time left.Out of the obvious options, 'Made SLA' appears to be the only one that populates, but says True up until the SLA breaches?  I am also unable to run reporting on ...

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