Our application is a scoped CSM application. We have a situation where we produce delta export sets of case data based on sys_updated_on. After a case is closed, it appears in what should be for the last time in a nightly export. However, some days later, the case reappears in a subsequent export. The sys_updated_on has changed which explains why it is appearing in the subsequent export. But what we cannot figure out is what is causing the sys_updated_on to change past its closed date. Audit History doesn't show anything beyond the close itself. Thoughts on where to look?
